Manager Technology - Manufacturing and Distribution

Garmin International, Inc.•Olathe, KS

4d•Onsite

About The Position

Garmin is seeking a full-time Manager Technology - Manufacturing and Distribution at its U.S. headquarters in the Greater Kansas City area. The role leads IT service outcomes for Manufacturing and Distribution, initially across U.S. operations and ultimately across global sites. It is the primary IT&S point of accountability to manufacturing and warehouse leaders for stable, scalable, efficient, and effective technology services, translating operational needs into a coordinated technology roadmap and driving standards and delivery accountability across locations. The position leads a dedicated team and works with Operations Automation Engineering and IT&S teams, including EBA, Infrastructure, Cloud, Desktop, Cybersecurity, and other service owners. It uses technology and operational data with Operations partners to improve Quality, Cost, Delivery, and Service (QCDS), and develops a service model that can be adapted globally. The role is accountable for the end-to-end experience and outcomes of IT&S services within Manufacturing and Distribution, including services whose underlying technology is owned by another team. Travel to manufacturing and warehouse sites is required as needed, and participation in critical incident escalations outside normal business hours may be needed.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
A minimum of 10 years of experience leading IT&S services, applications, infrastructure, or technology delivery in manufacturing, warehouse, distribution, or similarly time-sensitive operational environments.
Experience leading technical professionals and coordinating outcomes across teams that do not report directly to the role.
Working knowledge of enterprise and operational applications, system integration, end-user technology, infrastructure, cloud services, cybersecurity, and service management concepts.
Ability to translate operational needs into priorities, service standards, and practical technology plans, and make tradeoffs based on business impact and risk.
Experience coordinating major incident response, communicating with business leaders during service disruption, and driving corrective action across service owners.
Strong communication, relationship management, analytical, and people leadership skills.

Nice To Haves

Experience supporting multiple manufacturing or warehouse sites, including regional or global services.
Familiarity with manufacturing execution systems, warehouse management systems, ERP integrations, industrial automation, and related operational data flows.
Experience analyzing operational and service data to prioritize improvements, measure outcomes, and support Quality, Cost, Delivery, and Service (QCDS) goals.

Responsibilities

Own the IT&S relationship with Manufacturing and Distribution leadership, understanding business priorities, production constraints, site needs, and technology impacts on operations.
Establish a coordinated roadmap for manufacturing and warehouse IT&S services with Operations and technology owners; drive prioritization, standardization, lifecycle planning, and delivery accountability.
Ensure production-critical applications, integrations, endpoints, infrastructure, cloud services, and connected operational systems meet agreed requirements for availability, performance, capacity, supportability, recoverability, and security.
Partner with Operations Automation Engineering on automation solutions, including enterprise integration, infrastructure readiness, service transition, support ownership, and operational resilience.
Coordinate EBA, Infrastructure, Cloud, Desktop, Cybersecurity, Service Management, and other IT&S teams to resolve dependencies, close ownership gaps, and deliver consistent service across sites.
Coordinate communication, escalation, restoration priorities, and follow-through during disruptions affecting manufacturing or warehouse operations.
Drive problem management and corrective actions after significant incidents, using recurring issues, capacity trends, and business impact to reduce risk and improve reliability.
Define and review service measures with Operations and IT&S partners, including availability, incident impact and recovery, support responsiveness, user experience, standardization, and roadmap progress.
Use service, production, and process data with Operations and Automation Engineering to identify constraints, prioritize improvements, and measure contributions to QCDS.
Partner on new products, facilities, processes, and automation capabilities to address technology dependencies, security, deployment plans, support processes, and recovery needs before production use.
Simplify and scale services across manufacturing and warehouse sites and document service ownership, escalation paths, standards, and measures adaptable globally.
Lead, coach, and develop direct reports; set objectives, assign work, manage performance, and build team knowledge of operational processes and service dependencies.
Communicate service health, investment needs, delivery progress, risks, and decisions to Operations and IT&S leadership; escalate unresolved cross-functional issues with business impact and options.
Contribute to resource and investment planning, vendor and contract decisions, and business cases for improvements within assigned authority.
Support phased expansion from U.S. operations to a consistent global operating model, partnering with regional leaders and teams on local requirements and service transitions.
Participate in critical incident escalations outside normal business hours as needed.
Travel to manufacturing and warehouse sites as required and follow applicable site safety and protective equipment requirements.