Manager, Technology Training Delivery

NAV CANADA•Ottawa, ON

1d•Hybrid

About The Position

The Manager, Technology Training Delivery is the key leadership contact responsible for managing the implementation and delivery of all Technology Training products and services. The role is critical in ensuring all Technology employees receive the training required for their role. The role ensures that all training is delivered in accordance with applicable regulations and corporate policies, procedures and directives. The Manager serves as the primary link between the instructional teams, the department, and other stakeholders. The Manager, Technology Training Delivery will work closely with the Manager, Technology Training Planning and Design to ensure the smooth flow of the SAT (System Approach Training) process.

Requirements

Minimum qualification requires as bachelor’s degree in any related field
Minimum of 10 years of relevant experience in the industry with at least 5 years of related supervisory/management experience
Demonstrated experience in managing a diverse and sometimes physically remote team
Experience in the functional management of other leaders
Experience managing resources and budgeting activities
Project and program management experience which includes organizing, planning, and executing large-scale projects from vision through implementation
Extensive knowledge of learning theory and the application of those theories within an operational or highly technical environment
Understanding of training standards, processes, and technologies
Proven leadership experience demonstrating the skills required to manage people, processes and information in an operational or technical environment
Knowledge of business strategy, imperatives, and the leadership success profile
Knowledge of ATSAMM, MATS, CARs, AIM, as well as ATM systems and equipment
Knowledge of technical training
Knowledge of training budgeting and forecast processes
Knowledge of collective agreements
Expert organisational skills and good judgement to match resource availability to demand
Expert time management and judgement to prioritize multiple tasks of varying urgency
Ability to motivate, influence and direct leaders and staff
Excellent interpersonal skills and communication skills, with a focus on active listening
Proven analytical and problem-solving abilities
Exceptional stakeholder and customer service orientation
Change leader, with the ability to influence/persuade/negotiate and demonstrate resilience
All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

Nice To Haves

Certifications in Adult Education, Instructional Design, or Learning Sciences is an asset
Experience working within the Canadian ANS

Responsibilities

Lead and inspire a large, diverse team by fostering a collaborative, high-performing, and engaged work environment.
Coach and mentor managers to build leadership capability and a strong learning culture.
Oversee the delivery of technology training programs to ensure high-quality outcomes, regulatory compliance, and consistent learner experience.
Set direction through clear strategies, goals, and performance metrics.
Manage day-to-day operations, priorities, and resources to achieve business objectives and support organizational strategy.
Drive employee development through regular performance discussions, training strategies, and career growth opportunities.
Support performance management, including addressing complex employee relations matters when required.
Build strong partnerships with internal and external stakeholders (including regulatory bodies and union representatives) to align training delivery with business needs and compliance requirements.
Develop and implement strategies, metrics, and processes to enhance training performance, standardization, and technology-enabled learning solutions.
Plan and manage budgets, workforce allocation, and resources effectively monitoring forecasts, controlling costs, and identifying efficiencies to meet current and future business needs.
Ensure all training programs meet regulatory standards, corporate policies, and safety requirements, and support the implementation of improvements arising from safety findings.