Manager - Technology Solutions Partner
About The Position
This role will lead a team typically comprised of information technology professionals by closely partnering with business leaders and enterprise IT teams to shape and deliver business‑relevant technology solutions, enabling customer‑focused capabilities that align strategy, innovation, and execution to drive measurable business outcomes. At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.
Requirements
- Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
- Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
- Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
- Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results.
Nice To Haves
- Experience as an IT business relationship manager, technology business partner, product/platform leader, or IT engagement leader
- Background supporting sales, marketing, customer experience, dealer, or CRM capabilities
- Strong executive communication and stakeholder management skills
- Ability to lead teams through ambiguity and transformation
- Experience working across regions and cultures
- Familiarity with enterprise architecture, portfolio governance, vendor management, and digital transformation.
Responsibilities
- Actively engages with business executives and functional leaders to understand strategic priorities, operational challenges, and growth objectives, translating those needs into aligned IT solutions that adhere to enterprise guiding principles and architectural standards.
- Leads the definition and co-development of end‑to‑end business processes and enabling technology solutions to address identified business challenges, ensuring solutions are practical, extensible, and measurable against intended outcomes.
- Champions an automation‑first and AI‑enabled approach to solution design, embedding digital, data, and intelligent capabilities to drive efficiency, scalability, and continuous improvement.
- Provides clear, concise, and ongoing communication to business leaders, IT leadership, Enterprise Architects, and global architecture communities on solution direction, tradeoffs, risks, and progress.
- Acts as the trusted liaison between business and enterprise IT across the full solution lifecycle, including new product introduction, implementation, deployment, transition to support, and ongoing enhancement and optimization.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
