Manager, Technology Product & Solutions (Nashville, TN)

Starbucks Coffee Company•Nashville, TN

3d•Onsite

About The Position

As a Manager, Technology Product & Solutions, you’ll lead the definition, deployment, and support of technology solutions that enable key business capabilities. You’ll shape the technology vision and roadmap for your area, partner across teams to deliver exceptional end-user experiences, and grow a high-performing team that consistently delivers business value.

Requirements

10+ years of relevant experience in technology solutions, systems delivery, and/or technology operations
5+ years of relevant functional, business, and/or industry experience
Strong knowledge of SDLC and technology operation

Nice To Haves

Experience leading technology roadmaps and portfolio priorities in partnership with cross-functional stakeholders
Experience with application configuration management, SOA/service management concepts, and Agile/Scrum delivery practices
Demonstrated strength in user-centric design (iterative prototyping/testing) to deliver engaging end-user experiences
People leadership experience (building and developing teams) and/or managing vendor partnerships to deliver results

Responsibilities

Set strategy and roadmap by translating business capabilities into a clear technology vision, priorities, and delivery plans.
Own solution delivery and sustainment by aligning scope, budget, and resources; guiding application configuration and services; and partnering across architecture, engineering, and QA through deployment and 24x7 support.
Lead teams and outcomes by coaching and developing talent, driving operational excellence (root cause + trends), and managing vendor relationships and SLA performance.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation from date of hire.
Sick time (accrued at 1 hour for every 25 hours worked).
Eight paid holidays.
Two personal days per year.
401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings.
Financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources.
Access to other educational opportunities.
Backup care.
DACA reimbursement.