Manager, Technology Implementation Consulting

Wolters Kluwer•Indianapolis, IN

1d•Hybrid

About The Position

In the role of Manager within our Systems Implementation team, you will lead a global implementation team to deliver technology solutions that meet client needs and regulatory standards. You will drive delivery excellence through strong operational leadership, clear processes, and the use of defined success measures to track progress and outcomes. Your operational oversight, technical fluency, and ability to translate performance insights into action will enable your team to execute implementation plans effectively and deliver high‑quality, predictable results for customers. Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span. Location This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events. Our key Medi-Span office location is in Indianapolis (IN).

Requirements

Bachelor’s degree in computer science, Information Technology, Business Administration, Healthcare Informatics, or a related field (or equivalent experience).
5+ years in a client-facing technology implementation role.
Minimum 2 years of direct people management experience, including hiring, coaching, and performance management.
Led a high-performing Implementation team delivering many complex projects in parallel.
Implemented process improvements and tools that increased efficiency and reduced risk.
Partnered with cross-functional teams to resolve implementation challenges and improve documentation.
Built and maintained strong relationships with key accounts to ensure successful delivery and long-term client satisfaction.

Nice To Haves

Familiarity with healthcare workflows, protocols, and terminology.
Experience with healthcare system implementation projects.

Responsibilities

Lead and coach the implementation team to deliver technology solutions that meet client needs and regulatory standards.
Ensure implementation plans remain on schedule and within scope, proactively addressing risks and dependencies.
Establish and refine team processes and methodologies to improve efficiency, quality, and consistency.
Oversee governance activities (kickoffs, resource planning, and milestone reviews), ensuring compliance with internal policies and regulatory requirements while using defined success criteria to evaluate progress and risks.
Provide management-level support for ISO 13485 and Software as a Medical Device regulatory process, including CE Mark MDR, by ensuring required processes, training, documentation, and audit readiness are understood, adopted, and followed within the implementation team.
Collaborate with Sales, Clinical Advisory, Implementation Services, and Customer Success to ensure effective handoffs, shared understanding of client needs, and coordinated support throughout the implementation process.
Ensure the team produces clear, comprehensive implementation documentation and provides feedback to improve the clarity and usability of Engineering’s technical materials.
Partner with leadership to optimize resource allocation and scheduling across projects, supporting revenue and resource coordination goals.
Build and maintain strong relationships with key customers; act as the escalation point for complex issues.
Define and use implementation performance metrics to assess delivery health, customer outcomes, and process effectiveness, and to inform governance reviews, improvement priorities, and leadership communication.
Facilitate post‑implementation reviews to assess outcomes, capture lessons learned and drive continuous improvement.
Support team professional development through coaching, career planning, and growth assignments.
Provide input to Product teams on enhancements and partner with Engineering to ensure real-world installation challenges are understood and addressed in product design and delivery.
Occasionally step in as an individual contributor to support critical project needs or resolve escalated technical issues.
Other duties as assigned by manager.