Manager Technical Services

Philip Morris International•Owensboro, KY

About The Position

Manager Technical Services – Owensboro, KY Be a part of a revolutionary change! At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. We are hiring a Manager, Technical Services, for our Owensboro KY Factory! The Technical Services Manager leads a cross-functional team responsible for process reliability, equipment performance, maintenance excellence, and technical problem-solving across the site. This role ensures safe, stable, and cost-effective operations by owning the site’s asset strategy (preventive, predictive, and corrective maintenance), overseeing technical standards, and driving continuous improvement through data-driven root cause analysis, reliability engineering, and capital implementation. This role is a key partner to Production, Quality, EHS, Supply Chain, and People & Culture, ensuring capability build, standard work adoption, and readiness for growth and transformation initiatives. ‘Day to Day’ Asset & Reliability Management Own the site’s Reliability program (PM/PdM strategy, criticality analysis, spare parts strategy, and CMMS data integrity). Lead failure mode & effects analysis (FMEA), root cause analysis (RCA), and corrective action plans to reduce unplanned downtime. Establish and maintain Technical Standards and equipment specification libraries. Maintenance Leadership Manage and develop the Maintenance/Technical Services team (planners, technicians, reliability engineers, controls specialists). Oversee maintenance planning & scheduling; ensure backlog health and work order completion against schedule adherence targets. Drive contractor management, vendor performance, and OEM relationships. Operational Excellence & CI Partner with Production to meet OEE, yield, and throughput targets; lead structured problem-solving (A3, DMAIC, 5-Why). Implement and sustain 5S, standard work, and visual management in technical areas; ensure lockout/tagout and safe work practices. Facilitate kaizens and CI projects that improve safety, quality, delivery, and cost (SQDC). Capital & Technology Own small-to-mid capital projects from business case to startup; support major capital with URS, FAT/SAT, and validation. Lead controls/automation reliability and cybersecurity standards in partnership with IT/OT. Evaluate and deploy new technologies (condition monitoring, IIoT sensors, energy management, advanced analytics). Compliance & Documentation Ensure compliance with EHS regulations, quality systems, and internal policies. Maintain accurate technical documentation (P&IDs, electrical, mechanical, SOPs, job plans, technical training content). Track and report operational metrics, present to site leadership on performance and risk. People & Culture Build a high-performing, diverse team culture focused on safety, learning, accountability, and recognition. Develop technical talent pipelines (apprenticeships, certifications, upskilling). Optional for union sites] Collaborate within the CBA, ensure consistent application of work rules, and partner with P&C on employee relations.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Chemical) or closely related field, or equivalent experience.
7+ years in maintenance/reliability/engineering roles within manufacturing or industrial operations.
3+ years of people leadership, including planners/technicians/engineers.
Demonstrated success improving OEE, MTBF/MTTR, and cost per unit via structured problem-solving.
Proficiency with CMMS/EAM (e.g., SAP PM, Maximo, Infor) and maintenance planning & scheduling.
Strong knowledge of safety standards and regulatory requirements (LOTO, machine guarding, electrical safety, confined space).
Experience managing capital projects and vendor/OEM performance.

Nice To Haves

Professional certifications: CMRP, CRL, PMP, Six Sigma Green/Black Belt, ISA/controls certifications.
Experience in a high-volume, 24/7 operation and/or regulated environment (FDA, USDA, cGMP, ISO).
Automation/controls expertise (PLC/HMI/SCADA, networking/OT cybersecurity).
Prior experience in a represented workforce and working knowledge of CBAs.

Responsibilities

Asset & Reliability Management Own the site’s Reliability program (PM/PdM strategy, criticality analysis, spare parts strategy, and CMMS data integrity).
Lead failure mode & effects analysis (FMEA), root cause analysis (RCA), and corrective action plans to reduce unplanned downtime.
Establish and maintain Technical Standards and equipment specification libraries.
Manage and develop the Maintenance/Technical Services team (planners, technicians, reliability engineers, controls specialists).
Oversee maintenance planning & scheduling; ensure backlog health and work order completion against schedule adherence targets.
Drive contractor management, vendor performance, and OEM relationships.
Partner with Production to meet OEE, yield, and throughput targets; lead structured problem-solving (A3, DMAIC, 5-Why).
Implement and sustain 5S, standard work, and visual management in technical areas; ensure lockout/tagout and safe work practices.
Facilitate kaizens and CI projects that improve safety, quality, delivery, and cost (SQDC).
Own small-to-mid capital projects from business case to startup; support major capital with URS, FAT/SAT, and validation.
Lead controls/automation reliability and cybersecurity standards in partnership with IT/OT.
Evaluate and deploy new technologies (condition monitoring, IIoT sensors, energy management, advanced analytics).
Ensure compliance with EHS regulations, quality systems, and internal policies.
Maintain accurate technical documentation (P&IDs, electrical, mechanical, SOPs, job plans, technical training content).
Track and report operational metrics, present to site leadership on performance and risk.
Build a high-performing, diverse team culture focused on safety, learning, accountability, and recognition.
Develop technical talent pipelines (apprenticeships, certifications, upskilling).
Collaborate within the CBA, ensure consistent application of work rules, and partner with P&C on employee relations.