Manager, Technical Program Management , Availability Serviceability

Amazon • Herndon, VA

18d

About The Position

The AWS Data Center Availability Serviceability team works with hundreds of AWS
data centers globally to deliver the highest quality and lowest cost
availability, capacity, and scaling results for our customers. We standardize
operations globally by delivering tools, policy, processes, and procedures to
our internal teams.

Serviceability is the ability to maintain, repair, and manage infrastructure
assets efficiently throughout their lifecycle — encompassing maintenance
standards, spares management, training and certifications, operational
readiness, and the systematic use of data and automation to prevent disruptions
and drive continuous improvement.

We are seeking an experienced manager of Technical Program Managers to lead our
Mechanical Serviceability & Special Programs team. This team owns the global
maintenance standards, spares strategies, training requirements, and operational
readiness for mechanical systems across the global AWS fleet of data centers
including cooling systems (air handlers, chillers, air conditioners, cooling
towers, liquid cooling), water treatment and distribution, and mechanical new
product introduction (NPI), Fire & Life Safety (FLS), Physical Security & Media
Destruction as well as critical cross-functional programs in Operational
Readiness Testing (ORT) and new site launch.

What you will do: You will manage a team of 6 TPMs who define and drive
maintenance standards, serviceability programs, and operational readiness across
the global fleet. You will provide technical and programmatic leadership to your
team while partnering with engineering, operations, construction, and design
stakeholders to ensure our data centers are maintained safely, reliably, and
efficiently. You will own the strategy and execution for mechanical
serviceability and multiple special programs simultaneously — setting
priorities, removing blockers, and ensuring your team delivers results that
scale. You will be responsible for hiring and developing top TPM talent and
building a team culture that raises the bar.

Why it matters: AWS customers depend on the physical infrastructure behind every
service they use. Mechanical systems — cooling, water, fire suppression — are
foundational to data center availability. When these systems are maintained
well, customers never notice. When they aren't, the impact is immediate. This
team ensures we have the right standards, the right readiness processes, and the
right people to keep the fleet running as we scale.

Why you will love it: You will have broad exposure to teams and leaders across
AWS Infrastructure. You will own programs that directly impact data center
availability and operational safety at global scale. You will build and lead a
team of specialists across multiple technical disciplines — mechanical, FLS,
security, and operational readiness — giving you a uniquely diverse portfolio.
And you will have real ownership to define strategy, not just execute it.

A day in the life
You will split your time between people leadership and program execution. On any
given day you might be reviewing mechanical maintenance standards with your
team, aligning with operations leadership on ORT readiness criteria or new site
launch criteria, working through an FLS compliance gap with regional teams, or
coaching a TPM through a complex stakeholder negotiation. You will operate at
both the strategic level, setting the direction for your programs and the
tactical level, digging into the details when it matters.

Requirements

• 5+ years of people management experience
• 5+ years of technical program management experience
• Bachelor's degree in Engineering, Computer Science, or a related technical field
• Experience in people management
• Experience in technical program management

Nice To Haves

• Knowledge of data center infrastructure design, operations, or delivery
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience with Agile or other program management methodologies

Responsibilities

• Lead, hire, develop, and retain a high-performing team of TPMs across mechanical serviceability and special programs
• Define and drive global maintenance standards for mechanical systems (cooling, water treatment and distribution, mechanical NPI)
• Own Mechanical Operational Readiness Testing (ORT) programs
• Own FLS, Physical Security & Media Destruction programs
• Partner with engineering, operations, and construction teams to ensure serviceability is designed in from the start
• Drive effective teamwork, communication, and collaboration across multiple organizations with competing priorities
• Use data and metrics to back up assumptions, measure program health, and make trade-off decisions
• Anticipate bottlenecks, provide escalation management, and balance business needs with technical constraints
• Identify opportunities to simplify processes and converge overlapping efforts
• Travel up to 25%

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager