Manager, Technical Product (AAI)

Livingston International • Niagara-on-the-Lake, ON

43d

About The Position

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARYThe Technical Product Manager (TPM) is the functional engine of the product team, responsible for the high-fidelity execution of the strategic product vision. In this role, you will partner closely with leadership to deconstruct a high-level vision into clear, developer-ready requirements. You are the bridge between "what is possible" and "how it is built," ensuring that complex data workflows and AI-driven logic are executed with precision, speed, and accuracy.KEY DUTIES & RESPONSIBILITIES1.     Strategic Execution & Translation

Vision Translation: Partner with leadership to break down complex strategic visions into simple, granular requirements for the development team.
Instructional Authoring: Author the "Instruction Manual" for the product, defining exactly how logic and data move through the system from start to finish.
Tactical Roadmap Maintenance: Manage the release schedule and feature priorities to ensure the product evolves in lockstep with the strategic vision.

2.     Execution & Delivery

Daily Execution: Manage the daily list of bugs and features, making decisions on immediate fixes versus post-launch enhancements.
Sprint Planning: Work with Program Management to define priorities and plan upcoming sprints based on the overarching product goals.

3.     Quality & Alignment

UAT Facilitation: Provide the documentation and product knowledge needed for the UAT team to test effectively and verify the strategic intent.
Bug Verification: Filter and verify bugs reported by testers to ensure only legitimate, high-priority issues are passed to the engineering team.

4.     Stakeholder Coordination

Point of Contact: Serve as the main point of contact for PMO and Operations, providing updates on technical progress and delivery timelines.
Feedback Triage: Gather feedback from departments and organize it into a structured triage plan or decision matrix for leadership review.

Success Metrics

Vision Fidelity: How accurately the final technical build reflects the original strategic vision provided by leadership.
Requirement Clarity: Minimal "blocked" status for developers due to missing or ambiguous technical specs.
User Delight & Resonance: High levels of stakeholder satisfaction, evidenced by frictionless product use and enthusiastic advocacy from cross-functional partners.
Value & ROI: Measurable success in driving value for customers and increasing ROI through cost savings or revenue gains.
Delivery Predictability: Maintaining a consistent release cadence that aligns with the established roadmap.

Requirements

• Cloud Platform Familiarity: Practical understanding of how cloud platforms store data and run automated tasks to process information.
• Data Flow Logic: Experience mapping out how information moves from one system to another, ensuring data integrity as it transitions from routing services to cloud databases.
• System Connectivity: Understanding how different software tools "talk" to each other to send data payloads and confirm when a task has been completed successfully.
• Execution of AI Vision: Practical experience using Large Language Models (LLMs) to perform complex reasoning and solve multi-step problems based on a defined strategic framework.
• Algorithmic Deconstruction: Ability to take a high-level "thinking" task and break it down into a series of logical inferences, evaluations, and summaries that an AI can execute.
• Performance Optimization: Basic understanding of managing "token limits" and the trade-offs between a model’s "thinking" time and its operational speed/cost.
• Exception Logic: Ability to define "if/then" rules for when AI reasoning is inconclusive, ensuring a robust hand-off to human-in-the-loop validation.
• Technical Documentation: Expertise in writing step-by-step user stories and product descriptions that provide developers with a flawless blueprint for building.
• Backlog Management: Proficiency in enterprise project management tools (e.g., ADO) to track bugs, prioritize new features, and maintain the tactical roadmap.
• Testing Coordination: Ability to translate technical requirements into accurate scripts for testing teams to verify product intent.
• 3 years of related experience
• Bachelors Degree or equivalent in Computer Science or Information Systems

Nice To Haves

• Agile/Scrum certifications (CSPO or CSM) or Cloud-specific foundational certifications (GCP Digital Leader or AWS Cloud Practitioner)

Responsibilities

• Vision Translation: Partner with leadership to break down complex strategic visions into simple, granular requirements for the development team.
• Instructional Authoring: Author the "Instruction Manual" for the product, defining exactly how logic and data move through the system from start to finish.
• Tactical Roadmap Maintenance: Manage the release schedule and feature priorities to ensure the product evolves in lockstep with the strategic vision.
• Daily Execution: Manage the daily list of bugs and features, making decisions on immediate fixes versus post-launch enhancements.
• Sprint Planning: Work with Program Management to define priorities and plan upcoming sprints based on the overarching product goals.
• UAT Facilitation: Provide the documentation and product knowledge needed for the UAT team to test effectively and verify the strategic intent.
• Bug Verification: Filter and verify bugs reported by testers to ensure only legitimate, high-priority issues are passed to the engineering team.
• Point of Contact: Serve as the main point of contact for PMO and Operations, providing updates on technical progress and delivery timelines.
• Feedback Triage: Gather feedback from departments and organize it into a structured triage plan or decision matrix for leadership review.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager