Manager, Technical Partner Management

Yext•New York, NY

40d

About The Position

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere - across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! As the Technical Partner Management Manager, you will play a pivotal role in guiding and leading a dynamic team responsible for the seamless integration of new publishers and the maintenance of existing publisher relationships within an ever-changing, fast-paced environment. Leveraging your leadership skills, technical expertise, and strategic mindset, you will drive the team towards operational excellence, ensuring the successful execution of projects and fostering positive relationships both internally and externally.

Requirements

Strong product and process knowledge
Strong technical acumen, with a track record of successful project management and team leadership.
Excellent communication and collaboration skills, with the ability to work effectively across departments.
Experience in maintaining and improving operational standards, ensuring the health of existing integrations.
Familiarity with tools and technologies used in Technical Partner Management, including SQL, Python, and data visualization software.
Strategic mindset with the ability to align team goals with broader company objectives

Responsibilities

Lead, inspire, and mentor a high-performing Technical Partner Management team, fostering a collaborative and innovative work environment.
Provide guidance and support to team members, encouraging continuous learning, professional growth, and effective collaboration.
Oversee and guide the team in managing the onboarding of new publisher integrations, ensuring adherence to best practices and timelines.
Contribute to the development and execution of strategic initiatives, aligning team goals with the broader company objectives.
Define and maintain operational standards for maintaining publisher health, ensuring the team is proactive in identifying and resolving issues.
Drive improvements in existing publisher integrations, overseeing the end-to-end delivery of enhancements and features.
Facilitate effective communication within the team and with cross-functional stakeholders, ensuring alignment on project goals and strategies.
Act as a liaison between the Technical Partner Management team and other departments, providing insights, expertise, and fostering collaborative relationships.
Bring a strong technical understanding to guide the team in reading API documentation, writing scripts and queries, executing quality assurance checks, and resolving escalated technical issues.
Stay up to date on industry trends and advancements to provide strategic insights for the team.
Build and maintain positive relationships with internal and external stakeholders, working closely with the team to enhance partner interactions.
Interface with key publisher contacts to address escalations, drive improvements, and align roadmaps with company goals.

Benefits

employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave.
Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

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