Partner Technical Solutions Manager

Nabla • New York, NY

2d

About The Position

As Nabla expands our footprint through reseller and integration partnerships, the Partner Technical Solutions Manager will own the technical success, enablement, and post-launch support of these partners. This role bridges Partnerships, Customer Success, Product, and Engineering , ensuring seamless technical integrations, rapid issue resolution, and scalable processes for partner-driven growth.

Requirements

• APIs & Data Handling: Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth2).
• EHR Integrations: Familiarity with FHIR, SMART-on-FHIR, HL7, and healthcare data standards.
• Troubleshooting: Experience reading logs, tracing requests, reproducing bugs, and testing APIs with tools like Postman or curl.
• Observability & QA: Proficient with monitoring and error-tracking tools (e.g., Sentry, Datadog).
• Automation/Scripting: Ability to write lightweight scripts (Python or JS) for validation, testing, or automation.
• Documentation: Exceptional clarity in writing partner-facing and internal documentation.
• 5–8 years experience in technical solutions, implementation engineering, or forward-deployed roles in the healthcare technology space.
• Exceptional communicator who can bridge business and technical discussions.
• Ability to build trust quickly with partner counterparts including engineers, PMs, and leadership.

Nice To Haves

• Experience working directly with reseller or platform partners.

Responsibilities

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope.
• Define timelines, resource requirements, and data-flow architecture for each partner’s implementation.
• Translate partner workflows into integration requirements (API, authentication, and data mapping).
• Serve as the technical project lead during partner implementation and onboarding.
• Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing).
• Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches.
• Act as the ongoing technical escalation point for reseller partners post-launch.
• Troubleshoot integration and data-flow issues that exceed Clinician Experience scope.
• Manage the partners support mailbox and ensure SLAs for resolution are met.
• Test and validate new Nabla releases before partner rollout to ensure compatibility.
• Communicate version changes, API updates, migrations, and feature flags proactively to partners.
• Maintain clear change-management documentation and lead release-readiness reviews.
• Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs.
• Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows).
• Track partner feedback themes and advocate for fixes or enhancements, ensuring partner needs are visible in prioritization discussions with Product.

Benefits

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid leave for new parents
• $1,500 to purchase home office equipment
• Full ownership of your time and schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees