Senior Product Operations Manager, Technical Partner Management

Tubi • San Francisco, CA

2d • Hybrid

About The Position

About Tubi: Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation. About the Role: Tubi is seeking a Senior Product Operations Manager to join the Product Operations team. Our team's vision is to ensure every user experience works well, and we are looking for someone who can effectively communicate an end-to-end narrative using both qualitative and quantitative information. This role will be focused on Technical Partner Management, serving as the primary day-to-day technical liaison between Tubi and our external platform partners. You will be responsible for monitoring the operational health of our integrations and will proactively identify, diagnose, and resolve technical and product-related issues alongside our Engineering, Product, QA, and Business Development teams. This is a hybrid role based out of our San Francisco office. You must be willing to travel to our San Francisco office three days/week.

Requirements

• 5+ years of experience in partner management, technical account management, QA-oriented product operations, tech consulting, or a similar operations role.
• Strong technical understanding of APIs, SDKs, and web-based technologies.
• Proven experience analyzing large datasets to draw actionable insights, using tools like SQL and Excel to tell a story and influence teams.
• Familiarity with testing tools/frameworks and service monitoring tools.
• Excellent execution, organization, and problem-solving skills, with the ability to break down ambiguous issues and manage multiple competing priorities.
• Exceptional verbal and written communication skills, with the ability to effectively interface with and build relationships across engineering, product, QA, and external partner teams.
• You are naturally curious, embody a "Team First" attitude, and have a strong sense of ownership.

Responsibilities

• Operational Monitoring & Issue Identification: Monitor partner integrations, traffic source data, and feed performance to optimize operational health. Track and report on partner performance metrics, incident trends, and key opportunities for improvement.
• Issue Resolution & Triage: Diagnose and troubleshoot technical or product issues impacting partner integrations, escalating to internal teams as needed. Reproduce issues and gather relevant details to assist engineering, and manage the incident response process with partners to ensure timely updates, documentation, and resolution.
• Data-Driven Analysis: Investigate changes in product metrics and key performance indicators (KPIs) related to partner performance. Conduct and communicate compelling, data-driven analyses to identify trends, opportunity areas, and recommendations that drive awareness and product direction.
• Testing & Documentation: Document partner workflows, integration configurations, and troubleshooting guides. Support new integrations with partner QA and testing protocols to ensure technical readiness.
• Strategic Relationships: Build strategic relationships and manage communication and priority alignment across multiple cross-functional teams and external partners.
• Process Improvement: Proactively identify and pursue opportunities to improve internal processes and workflows to enhance product quality and partner satisfaction.

Benefits

• This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.
• Tubi offers a Flexible Time off Policy to manage all personal matters.
• Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• Tubi offers a monthly wellness reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees