Manager, Technical Masonry

Quikrete Heavy Construction Materials•Atlanta, GA

5d•Remote

About The Position

We are looking for a results driven Masonry Technical Manager to join our team. The Masonry Technical Services Manager is responsible for promoting and securing the specification of company products within commercial, industrial, and infrastructure construction projects. Collaborates with architects, engineers, consultants, contractors, and project owners to drive product adoption, influence design decisions, and ensure products are incorporated into project specifications. Provides technical expertise, delivers presentations and training, develops strong industry relationships, and supports projects from design through construction. Works closely with sales, marketing, and product teams to identify market opportunities, generate demand, and achieve revenue growth through specification-driven sales strategies. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.

Requirements

5-10 years of experience in the construction industry, ideally cement or concrete materials.
Minimum of 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries is preferred.
Technical knowledge of masonry, stucco, concrete and other building materials with a clear understanding of industry standards and codes.
Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution.
Excellent project management & problem-solving abilities and attention to detail are required.
Excellent analytical skills, with the ability to use data to develop insights and actions, are required.
Ability to follow established process and procedures and ability to multi-task and prioritize multiple projects at a time
Interpersonal skills including building relationships, developing trust, and resolving conflict.
Ability to communicate effectively both verbally and in writing is required.
Presentation skills with the ability to communicate with leadership teams are preferred.
Ability to travel with minimal notice; travel requirement approximately 40%.

Nice To Haves

Minimum of 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries is preferred.
Presentation skills with the ability to communicate with leadership teams are preferred.

Responsibilities

Provide proactive consultation to masonry and stucco commercial group customers in the areas of product performance, best practices, technical information research, troubleshooting, and technical training.
Act as liaison between sales and production on plant quality teams.
Ability to understand the technical aspects of a customer’s products, systems, and applications.
Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives.
Provide internal technical training and external education to the cement commercial sales force, specifiers, the cement and/or masonry customer base and industry personnel.
Active involvement in technical organizations such as the National Brick Research Center, ASTM, Concrete Masonry &Hardscapes Association, American Cement Association, and others, with a focus on the national and regional levels.
Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team in identifying market trends, competitive activity, and new business opportunities.
Provide technical assistance to any cement account that requires support for issues relating to masonry cement or stucco applications.
Assist with resolution of customer product issues and maintains internal company records.
Acts as a technical liaison as required with Regional Technical Directors, Concrete Labs, Sales, and Manufacturing facilities
Keeps up to date on product performance of internal products versus competitive products
Track and influence projects from design development through project completion.
Assist with plant and terminal internal audits and improvements
Participates in resolution of long-term product development and product issues.
Interacts and promote product specifications and adoption with architects, engineers, contractors, and specifying agencies to promote and specify company products
Develops relationships with specifiers
Provides regular correspondence on product performance and customers results
Identification and incorporation of service and product improvement opportunities
Oversees timely masonry testing program and sample management policy
Rapid identification of product changes to Sales and Marketing
Collaborate with sales teams to convert specifications into product sales.
Solid understanding of customer needs and operations leveraging Performance Innovations, and delivering customer solutions
Continuous improvement of market and industry knowledge