Manager, Technical Adoption, AMER

Autodesk•Novi, MI

1d•$97,000 - $174,240

About The Position

Autodesk Customer Success is looking for a proven, people-centered leader to motivate, coach, and manage a team of Technical Adoption Specialists. This team helps customers increase adoption of Autodesk products and services through coaching and enablement experiences that support measurable customer outcomes. This role leads a team responsible for helping customers apply Autodesk solutions in ways that align to their business goals and customer success plans. The ideal leader brings strong people leadership, sound operational judgment, and the ability to create clarity for the team as priorities evolve. In this role, you will help the team deliver consistent, high-quality adoption services while improving how coaching is planned, delivered, measured, and scaled. You will play an important role in evolving the Technical Adoption operating model by strengthening execution, improving cross-functional alignment, and supporting more repeatable ways of working. You will join the Technical Adoption group within Customer Success Management and help foster a culture that values professional development, collaboration, accountability, and high performance. This leader should be comfortable guiding the team through change, translating strategy into execution, and creating an environment where specialists are supported, motivated, and empowered to deliver customer value.

Requirements

5+ years of experience leading teams, preferably in a best-in-class SaaS environment
Bachelor’s degree; advanced degree preferred
Experience leading customer success initiatives that improve customer service, increase operating efficiency, and support new operational models
Strong communicator with the ability to build relationships at all levels
Ability to build and maintain strong relationships within a matrixed organization
Flexible, decisive, self-motivated, and proactive
Comfortable with ambiguity and working through change while driving results
Ability to partner cross-functionally to advocate for the team and the customer
Able to travel up to 30%

Responsibilities

Manage processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
Lead with a balance of empathy, accountability, and operational rigor, ensuring the team remains motivated while continuously improving how Technical Adoption services are delivered at scale
Measure and monitor performance against team goals and adoption service outcomes including customer experience, delivery quality, and value realization indicators
Direct investigation and ensure resolution of all escalated issues related to service delivery, operational execution and customer satisfaction
Coach and develop team members through ongoing feedback, growth conversations, and individualized development plans that build capability and support long-term team performance
Help the organization evolve in a practical and sustainable way by creating clarity, reinforcing priorities, and translating strategy into executable team plans
Manage team capacity, workforce planning, and budget inputs in partnership with senior leadership, using demand trends, delivery volume, and business priorities to inform staffing, coverage, forecasting, and resource allocation decisions
Engage and collaborate with the customer success organization to communicate operational details and provide information on adoption service effectiveness
Drive communication across the organization, ensuring new information is coordinated with support teams, partner teams, and relevant stakeholders
Lead or participate in setting organization vision, global projects, and initiatives