Manager, Technical Account Manager

Proofpoint•Washington, DC

11d•Hybrid

About The Position

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role is focused on coaching and enabling TAMs to deliver exceptional post-sales technical guidance, ensuring customers realize maximum value from Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and Sales teams to maintain customer health, mitigate risk, and support renewals and expansion.

Requirements

5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.
2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.
Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred).
Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders.
Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).
Adaptable and willing to learn new technologies.
A data-driven mindset with experience using metrics to improve team performance and customer outcomes.

Responsibilities

Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve any escalations and improve the customer experience.
Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.