Manager, Technical Account Management

Checkout.com•Atlanta, GA

1d•Hybrid

About The Position

Checkout.com is a leading payment platform that powers digital experiences for major companies like eBay, Spotify, and Uber. We enable billions of transactions daily and help ambitious businesses deliver effortless digital experiences at scale. We are a fast-moving, global company looking for exceptional people to shape the future of fintech. This role involves becoming a technical expert for merchants, driving strategic growth through payment performance consulting, and acting as a key technical advisor and advocate.

Requirements

5+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.

Nice To Haves

Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.
Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.
Direct experience with payments ecosystem, including knowledge of key local payment methods and acquiring capabilities.
Fluency in other languages is an advantage.

Responsibilities

Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities.
Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products.
Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure.
Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.
Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.
Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.