Manager, Technical Account Management

Samsara

2h•$99,365 - $133,600•Remote

About The Position

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights and operational improvements. We are helping to enhance the safety, efficiency, and sustainability of the physical operations that power our global economy, including industries like agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means contributing to the future of physical operations with a team shaping innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support to make a significant impact while building for the long term. We are looking for individuals who want to impact the industries that run our world, are architects of their own careers, are energized by our opportunity, and want to be part of a high-caliber team that wins, celebrates, and supports each other.

Requirements

Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.
Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.
Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.
Bachelor's degree in a technical or business field, or equivalent practical work experience.

Nice To Haves

Demonstrated expertise in IoT, APIs, SQL, and scripting languages, allowing you to act as a credible mentor and technical sounding board for the team.
Prior experience scaling TAM teams or technical service organizations, specifically focusing on building additional services and repeatable service models.
Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build dashboards, identify trends, and drive proactive, data-led strategies.
A strong focus on driving value-based outcomes and ROI for customers rather than just managing support tickets or task completion.

Responsibilities

Build a High-Performance Culture: Hire, develop and lead an inclusive, engaged, and high performing team.
Establish a coaching rhythm and clear performance benchmarks to ensure the team consistently meets or exceeds targets.
Actively engage in professional growth through tailored development plans and mentorship, ensuring a robust internal pipeline for career progression.
Develop and deploy AI-assisted workflows, such as automated technical health checks and AI-summarized account reviews to make it easier for the team to manage complex enterprise accounts.
Partner closely with Sales, Product, and Customer Success to bridge the gap between customer feedback and product evolution, driving continuous service improvements.
Contribute to the long-term strategic planning required to scale a TAM team in a hyper-growth environment.
Apply a rigorous, data-driven approach to identify organizational risks, dependencies, and hidden opportunities for efficiency.
Translate technical and business insights into actionable data to enhance the Samsara platform experience for our largest enterprise customers.
Serve as the primary point of contact for high-priority technical escalations, using deep product knowledge and analytical problem-solving to ensure swift, permanent resolutions.