Manager, Systems Dev & GenAI, OTS - Data ANCHOR Team

Amazon • Austin, TX

3d • $166,300 - $225,000 • Onsite

About The Position

Amazon's Ops Tech Solutions (OTS), Data Anchor organization is seeking an experienced Software & Systems Development Manager to lead their software and agentic development team (Decision Intelligence) within the OTS Data ANCHOR organization. This role will own the strategy, development, and delivery of AI-powered agent solutions that automate and optimize operational workflows across Amazon's global IT support and field operations ecosystem. The Decision Intelligence team builds and deploys agentic AI solutions that integrate with enterprise platforms (ServiceNow, internal orchestration systems) to drive measurable operational efficiency gains at scale. The team's agents currently deliver thousands of hours in annual labor savings and operate across 74+ global sites. The manager will lead a global team from France, Luxembourg to the US. The role involves leading a team of engineers (Software Development Engineers, Systems Development Engineers, and Solutions Architects) responsible for the full lifecycle of AI agent development — from ideation and prototyping through production deployment and continuous improvement. The manager will partner closely with Product, Data Science, Data Engineering, and cross-functional engineering teams to define the roadmap, drive technical excellence, and deliver measurable business impact.

Requirements

• 5+ years of managing system or software development teams experience
• 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
• Experience leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring
• Experience with AWS platforms, services, and design patterns
• Experience developing, deploying and managing AI products at scale

Nice To Haves

• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Experience in creating process improvements with automation and analysis
• Master's degree or above in engineering, management, or technology, or Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Experience managing geographically distributed teams or working with global operations stakeholders
• Familiarity with AWS AI/ML services (Bedrock, SageMaker, Lambda, Step Functions)

Responsibilities

• Lead and grow a team of SDEs, Systems Development Engineers, and Solutions Architects; provide mentorship, career development, and performance management
• Own the technical roadmap for the Agentic AI portfolio including solutions like, MCM Creation Agent, Severity Triaging Agent, ASML Agent, Printer Agent Recommendation Engine, and CSD AutoCut automation and more.
• Drive architecture and design of intelligent agent systems leveraging AWS services (Bedrock, Lambda, Step Functions), LLM orchestration, and enterprise integrations (ServiceNow, Agent Orchestrator)
• Deliver measurable outcomes — reduce operational labor, improve accuracy, and increase automation coverage across OTS's global IT support operations
• Partner cross-functionally with the DSE Tech Team, Product Management, Field IT leadership, and Service Desk stakeholders to align agent capabilities with customer needs
• Manage the full development lifecycle from proof-of-concept through production deployment, including pilot design, success metrics, safety reviews, and scaled rollout
• Raise the technical bar by establishing engineering best practices, code review standards, CI/CD pipelines, and operational excellence mechanisms for AI/ML systems
• Communicate effectively with senior leadership on strategy, progress, risks, and business impact through mechanisms like MBRs, sprint reviews, and roadmap presentations

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager