Manager, System Delivery

Stride Credit Union • , MB

1d • Remote

About The Position

This role is responsible for the operational ownership, stability, and continuous improvement of core business systems, ensuring reliable service delivery through effective incident, problem, and release management, system configuration, and integration oversight. It also leads and develops a team of analysts to gather requirements, ensure alignment to enterprise architecture and governance standards, and drive continuous system optimization. In parallel, the role supports the Director, Enterprise Architecture in Managed Service Provider (MSP) and vendor oversight while providing Microsoft/Azure platform expertise to guide decisions, strengthen internal understanding of the MSP-managed service delivery model, and ensure alignment between business needs and technology execution.

Requirements

• Bachelor’s degree in IT, Business, or related field, plus 4-6 years of experience in enterprise application delivery or an equivalent combination of education and experience
• Technical expertise across core banking systems, digital banking platforms, Microsoft 365 suite, and Azure/cloud administration.
• Familiarity with ITIL service management frameworks and Agile delivery methodologies.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience with release management, change requests, and cross-platform integration.

Nice To Haves

• Preference given to experience with FISERV DNA, DOXIM CEM, & Veripark Verichannel.

Responsibilities

• Own end-to-end service delivery, lifecycle management, and operational performance of core banking, digital platforms, and business-managed applications
• Lead incident, problem, and release management, including escalation handling, root cause analysis, testing oversight, and safe deployment of system changes
• Oversee system configuration, administration, integrations, and data flows, ensuring integrity, accuracy, and adherence to enterprise design standards
• Act as operational lead on technology initiatives, supporting delivery through configuration oversight, execution coordination, and implementation of system enhancements
• Orchestrate end-to-end requirements analysis through a team of analysts, ensuring business needs are structured, complete, and ready for solution delivery
• Participate in Managed Service Provider (MSP) and vendor coordination participating in service delivery, ensuring accountability, delivery quality, and alignment to expectations while providing Microsoft/Azure platform expertise
• Lead analyst capability development, ensuring consistent production of accurate system documentation, configuration workbooks, and knowledge artifacts in alignment with knowledge management and governance standards
• Drive continuous improvement, system optimization, and organizational adoption to ensure systems evolve with business needs and deliver sustained value
• Develop annual plans, departmental goals, and accountability frameworks that align with organizational priorities and drive measurable outcomes
• Lead, coach, and develop team members fostering a high-performance and continuously improving culture
• Establish clear performance standards, conduct performance evaluations, identify training and development needs and, when required, initiate appropriate corrective or disciplinary action.
• Maintain consistent communication with employees and ensure accountability for achieving established objectives and performance expectations.
• Ensure decisions and actions reflect the organization’s brand behaviours, championing curiosity, data‑informed decision‑making, technology adoption, and ownership of results across all teams.

Benefits

• Competitive salary
• Eligibility for bonuses
• Matched pension plan
• Flexible work options, where available
• Extended health, dental and vision benefits
• Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager