Manager, Surveillance Operations Shift

San Manuel Casinos • Highland, CA

15d • Hybrid

About The Position

Under the direction of the Senior Manager, Surveillance Operations, the Manager, Surveillance Operations Shift oversees surveillance activities across all tribal enterprises, ensuring effective monitoring through live observation and video review to detect and respond to incidents. This role leads the Surveillance Monitor Room team, aligning operations with organizational goals and evaluating performance for compliance with established procedures while ensuring adherence to gaming laws and regulations across all venues and escalates significant incidents to senior leadership.

Requirements

• A Bachelor’s degree in criminal justice, accounting, law, psychology or related field required.
• A minimum of three (3) years’ experience in casino surveillance or related field required.
• A minimum of three (3) years’ experience managing functions, teams or departments required.
• Strong verbal and written communication skills with the ability to communicate and or conduct presentations to staff, Executives and/or Senior Leadership.
• Must possess upper-intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills.
• The ability to successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within the first six (6) months is required.
• A valid driver's license and vehicle insurance with minimum liability limits is required.

Nice To Haves

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Certified Surveillance Professionals (CSP) certification preferred.

Responsibilities

• Oversees and ensures comprehensive monitoring of all tribal enterprises, including casino gaming operations and related activities, through live observation, video review, and/or casino programs that support the gaming operations of the casino that detect cheating, advantage play, criminal or fraudulent behavior, suspicious incidents, injuries, illnesses, and violations of departmental policies and procedures.
• Directs and supports the operations of the Surveillance Monitor Room by implementing and aligning team activities with organizational goals; establishes work schedules and assignments, evaluates team performance through visual observation and report review, and verifies task completion to ensure adherence to established procedures and standards.
• Demonstrates extensive gaming knowledge of casino table games, related equipment and gameplay techniques including awareness of emerging cheats and scams. Provides strategic recommendations to enhance game protection or mitigate risks through cost-effectiveness within surveillance operations.
• Implements Surveillance Department protocols and strategic initiatives, aligning daily operations with the key priorities of the Yuhaaviatam of San Manuel Nation (YSMN) and the San Manuel Tribal Gaming Commission (SMTGC) to ensure regulatory compliance, and organizational alignment.
• Contributes to the recruitment and onboarding of operations personnel and facilitates the development and execution of ongoing training; collaborates with Surveillance Senior Management to recommend enhancements to departmental standards, ensuring effective coaching, mentoring, and performance development of team members.
• Prepare and assist with a range of operational reports detailing weekly, monthly, and annual activities or incidents across Yaamava’ Resort & Casino (YRC), and properties owned and operated by the Yuhaaviatam of San Manuel Nation (YSMN) ensuring accurate documentation and timely submission.
• Ensures the accuracy of incident reports by reviewing, analyzing, and confirming surveillance footage; promptly communicates significant incidents directly to Surveillance Senior Management to ensure timely awareness and appropriate response.
• Ensures compliance with all applicable gaming laws and regulations across the Casino, Yaamava’ Podium, Hotel, Event Center, Pool Deck, Retail, and Food & Beverage venues, including but not limited to the National Indian Gaming Commission’s Minimum Internal Control Standards (MICS) for Class II and III gaming, the U.S. Bank Secrecy Act (“Title-31”), the Tribal-State Gaming Compact, Tribal Gaming Ordinances, and the Team Member Handbook.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager