Manager, Supply Chain Technology

Mattress Firm • NC - Virtual, NC

8h • $125,000 - $130,000 • Remote

About The Position

The (REMOTE) Manager, Supply Chain Technology, is responsible for the delivery, support, and continuous improvement of technology solutions that enable efficient warehouse, transportation, and final-mile operations. Reporting to the Director, this role provides technical leadership for Warehouse Management Systems (WMS), Final Mile Delivery platforms, integrations, and related supply chain technologies. The Manager partners closely with Distribution Center Operations, Transportation, Logistics, and Tech teams to deliver reliable and scalable solutions that improve operational performance and customer experience. This role leads project delivery, production support, system enhancements, vendor management, and technology modernization efforts across assigned platforms. In this role, you should have a strong technical expertise in WMS, final-mile delivery solutions, integrations, SQL, APIs, and operational support. You are responsible for troubleshooting complex issues, driving root cause resolution, ensuring system stability, and optimizing technology capabilities and leverage AI where applicable to support business growth. The Manager also leads project and cross functional teams, manages vendor relationships, and ensures technology investments deliver measurable business value.

Requirements

• 5+ years of IT experience with exposure to Supply Chain systems, operations, logistics, product delivery, system sustainment, or technology operations required.
• Experience managing cross-functional work with business and IT stakeholders, including requirements, backlog priorities, testing, issue resolution, and release readiness required.
• Supply Chain Technology Expertise: Strong working knowledge of WMS, TMS, ERP, logistics platforms, delivery routing systems, operational support practices, SQL, and data flows across supply chain processes.
• Execution & Prioritization: Ability to translate business priorities into actionable plans, backlog items, delivery milestones, operational readiness activities, and support outcomes.
• Agile Delivery & Product Management: Strong experience managing backlogs, priorities, iterative delivery, testing, release readiness, system upgrades, and production support activities.
• Leadership & Team Development: Ability to lead, coach, and develop direct reports, matrixed resources, and external partners while building accountability and a collaborative team culture.
• Vendor & Stakeholder Management: Strong partnership and communication skills across internal and external stakeholders, including vendors, IT peers, Logistics, Operations, and business leaders.
• Operational Excellence: Focus on system availability, performance, uptime, issue resolution, continuous improvement, distribution center efficiency, and user adoption.
• Governance, Security & Compliance Awareness: Understanding of enterprise standards for security, compliance, data integrity, AI governance, change management, and operational controls.
• Tactical Decision-Making: Ability to make sound tactical decisions within defined scope using business value, operational risk, resource capacity, budget impact, and delivery timing as inputs.
• Working knowledge of SQL and Data base management.
• Product/domain expertise in Supply Chain, Warehouse Management, Logistics, Final Mile Delivery, or related retail technology capabilities.
• Technology platforms such as WMS (e.g., Koerber/Infios), TMS, and delivery routing systems such as DispatchTrack.
• ERP integration and data flows across supply chain systems.
• Agile software delivery, product backlog management, sprint planning, release readiness, UAT coordination, and production support practices.
• Microsoft Office, including Project and Visio.
• Working knowledge of budget tracking, vendor coordination, and resource planning practices relevant to departmental technology delivery.
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Nice To Haves

• Experience delivering or supporting solutions with WMS/TMS, ERP integrations, logistics systems, routing, delivery, or related operational technology platforms preferred.
• Experience leading teams, matrixed resources, vendors, or project delivery resources preferred.
• Experience managing project costs, vendor spend inputs, resource planning, or budget-related tracking within defined scope preferred.
• Working knowledge of the Microsoft D365 ERP platform preferred.
• Relevant technology, Agile, Project Management, Product Management, ITIL, or supply chain certifications preferred

Responsibilities

• Manage the execution of assigned Supply Chain Technology initiatives aligned with business goals, operational priorities, and enterprise IT direction.
• Translate roadmap priorities into actionable delivery plans, backlog items, dependencies, release plans, and support activities.
• Identify and recommend technology improvements that optimize warehouse operations, inventory management, transportation, vendor integration, and final mile delivery processes.
• Contribute to continuous improvement efforts that improve scalability, efficiency, reliability, and associate/customer experience across the supply chain ecosystem.
• Support adoption of modern technologies that enhance distribution center operations, logistics execution, and final mile delivery capabilities.
• Partner with the Director, business teams, vendors, and IT peers to evaluate AI, automation, analytics, and emerging technology opportunities that improve service levels, reduce costs, and increase operational visibility.
• Manage assigned capabilities within core supply chain platforms, including WMS/TMS, ERP integrations, logistics systems, and final mile delivery solutions.
• Support high system availability, performance, and operational continuity across distribution centers and logistics operations.
• Partner closely with Logistics and Operations teams to enhance processes across receiving, inventory, picking, staging, shipping, routing, delivery execution, and related support workflows.
• Coordinate issue resolution, defect management, workaround validation, root cause follow-up, and sustainment documentation for assigned systems.
• Collaborate with infrastructure, integration, application, and support teams to ensure reliable, secure, and scalable systems supporting supply chain operations.
• Coordinate vendor activities, delivery checkpoints, support follow-up, and performance inputs for application platforms, hardware, and third-party services.
• Support vendor reviews, QBR preparation, service discussions, and action item tracking in partnership with the Director.
• Ensure effective integration follow-through across ERP and supply chain systems to enable seamless data flow and operational efficiency.
• Ensure assigned solutions are delivered in alignment with enterprise standards for security, compliance, reliability, change management, and operational controls.
• Track KPIs, operational metrics, delivery health, issue trends, and performance indicators to support governance and operational excellence.
• Partner with InfoSec, IT leadership, vendors, and support teams to maintain controls, data integrity, and responsible system access across assigned supply chain systems.
• Build strong relationships with Supply Chain leadership, Logistics and Operations teams, business stakeholders, vendors, direct reports, and IT peers to understand priorities and translate them into actionable technology solutions.
• Serve as a credible partner who provides guidance on system capabilities, delivery trade-offs, support impacts, and practical implementation considerations.
• Facilitate communication between business and IT to ensure alignment, readiness, adoption, issue resolution, and successful outcomes.
• Prepare clear status updates, meeting materials, decision summaries, action item tracking, and leadership communications.
• Foster a collaborative, accountable, and results-oriented team culture focused on delivery quality, operational excellence, and business partnership.
• Promote disciplined execution, knowledge sharing, documentation, and continuous improvement within the assigned team or function.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to maintain a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Execute Company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities, industry learning, vendor briefings, and technology forums relevant to Supply Chain Technology.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and by exploring opportunities to add value to team, department, and company outcomes.
• Contribute ideas to optimize or improve team operating practices, department processes, delivery methods, and associate/customer experience.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Manager