Manager Supply Chain Account Management - US Based Remote

Anywhere•US Remote City, US Remote State

1d•Remote

About The Position

The Supplier Account Manager is responsible for managing supplier relationships, ensuring service quality, and driving strategic initiatives across global supply chains in collaboration with Client, Cartus & suppliers that leads to innovation and demonstrates added value. Key responsibilities include supplier performance monitoring, contract negotiation support, service defect analysis, and coordination of training and reporting activities. The role demands strong project management, analytical, and communication skills, along with the ability to work independently and lead cross-functional teams.

Requirements

Minimum 5 years business experience in relocation
Strong interpersonal / influencing skills, relationship management
Demonstrating winning behaviors
Ability to manage complex and multi-supplier relationships
Ability to support manager with team requirement and/or supplier management
Account management/relationship management experience
Basic financial management skills
Availability to travel occasionally
Proficient in MS Word, Excel and PowerPoint

Nice To Haves

Prior vendor/supplier management experience desirable
Procurement background an advantage

Responsibilities

Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value
Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings
Develop regular Client Specific / tailored reporting aligned to the agreed business plan
Provide ongoing (monthly/quarterly) service updates to operations & suppliers
Responsible for network and client directed supplier’s performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions.
Partner with appropriate internal resources to ensure effective start up for new suppliers.
Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery.
Develop best practices to support client’s specific needs as well as ensuring continuous improvement
Ensure global consistency and application of client policy and processes
Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc
Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary.
Micromanage suppliers service recovery plan
Schedule and host monthly dashboard call with suppliers. Attend team huddles – provide supplier updates & market challenges.
Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team
Create client presentations & newsletters as needed and provide supplier results with historical information
Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps
Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and liaise with appropriate supplier or internal contact to resolve
Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements
Act as the client and Cartus advocate with local suppliers by effectively communicating both the client’s and Cartus’ philosophy and needs
Participate in monthly, quarterly and annual review of metrics with the client (as needed)
Participate in global calls as required with client contacts and/or client services
Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others.
Assist Director with budget planning, cost estimating, accruals and expense management
Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials.
Source appropriate suppliers to meet client needs
Lead client RFI’s and RFPs related to supply chain processes and suppliers
Travel 2 times per year for face-to-face meetings with client as needed