Manager, Supplier Shared Services

Ocean Spray • Lakeville, MA

19h

About The Position

The Manager, Supplier Shared Services, is responsible for leading the day-to-day operations of the Supplier Shared Services function, with primary responsibility for Accounts Payable, Employee Expenses, and Source-to-Pay processes. This role oversees a fully offshore Shared Services team operating within a Business Process Outsourcing (BPO) model and is accountable for delivering efficient, compliant, and high-quality financial operations that support business objectives. This role reports to the Sr Manager, Shared Services alongside the Manager, Customer Shared Services within the Controller’s organization. As a strategic partner to Procurement, Treasury, Accounting, Tax, and business stakeholders, this position ensures the timely processing of invoices, payments, and T&E reimbursements, strong internal controls, and exceptional service delivery. The role is responsible for driving continuous improvement, standardization, automation, and operational excellence initiatives that enhance efficiency, reduce risk, and support working capital objectives. The Manager, Supplier Shared Services establishes and monitors key performance indicators (KPIs), service level agreements (SLAs), and operational metrics while fostering a supplier-focused culture and ensuring compliance with company policies and regulatory requirements.

Requirements

• Proven experience leading Financial Shared Services, Accounts Payable, Source-to-Pay, or Procure-to-Pay functions.
• Comprehensive understanding of end-to-end Source-to-Pay processes, including invoice processing, payment execution, employee expenses, and controls.
• Strong knowledge of internal controls, compliance requirements, risk management principles, and governance within the Accounts Payable process.
• Experience in establishing, monitoring, and reporting operational KPIs, SLAs, or working capital performance metrics.
• Demonstrated ability driving process improvement, standardization, automation, or operational excellence initiatives.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Ability to build effective partnerships and influence stakeholders across Finance, Procurement, Treasury, Tax, Internal Controls, and business leadership teams.
• Advanced proficiency in Microsoft Excel and proven ability to manage and analyze large volumes of data.
• Experience with ERP systems including SAP S/4HANA.
• Strong verbal and written communication skills with the ability to communicate effectively across all organizational levels.
• Ability to manage multiple priorities and lead teams in a dynamic, evolving, and continuously improving environment.
• Self-motivated, results-oriented leader with strong organizational skills and attention to detail.
• Ability to quickly learn new technologies, processes, and business requirements.
• Bachelor's or University Degree (Required)
• At least 5 Years of Experience

Nice To Haves

• Experience supporting large-scale global Shared Services or business process outsourcing (BPO) organizations including management of offshore or global service delivery teams.
• Knowledge of Ariba, Ivalua, Readsoft, Travel Bank, Sovos, or similar platforms.
• Experience with workflow automation, AI, or other digital transformation tools.
• Professional certifications such as CPA, CMA, CTP, PMP, Lean Six Sigma, or equivalent.
• Master's Degree (Preferred)

Responsibilities

• Lead, develop, and manage a fully offshore Financial Shared Services team, ensuring service levels, performance metrics and operational objectives are achieved.
• Oversee end-to-end accounts payable operations, ensuring timely and accurate processing of invoices, payments, supplier inquiries, and exception management.
• Partner closely with Procurement, Treasury, Accounting, Tax, Internal Controls, and business stakeholders to ensure seamless execution of Source-to-Pay processes.
• Establish and maintain robust internal controls, policies, and procedures across disbursement, and employee expense processes.
• Monitor and manage service delivery performance through KPIs, SLAs, and operational metrics, including invoice cycle time, payment timeliness, match exception rates, aged invoices, and first-pass resolution rates.
• Lead the resolution of complex vendor, payment, and stakeholder issues while ensuring a high level of customer service.
• Drive continuous improvement initiatives focused on process standardization, automation, simplification, and operational efficiency.
• Support working capital objectives through close partnership with Treasury and Procurement, optimizing payment strategies while maintaining strong supplier relationships.
• Oversee employee expense reimbursement processes, ensuring compliance with company policies and timely processing of submissions.
• Ensure compliance with regulatory requirements related to supplier payments, tax reporting, and unclaimed property.
• Support month-end, quarter-end, and year-end close activities to ensure accurate financial reporting and timely completion of accounting requirements, including variance analysis.
• Prepare and communicate periodic reporting and insights to business leaders regarding payable trends, cash flow impacts, and opportunities for operational improvement.
• Support audit activities by providing documentation, responding to inquiries, and maintaining a strong internal control environment.
• Collaborate with IT, finance, and business teams to implement system enhancements and process improvements across the Source-to-Pay landscape.
• Ensure service delivery models and operating procedures scale effectively to support organizational growth and evolving business requirements.

Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs
• Health, Dental, and Vision insurance
• Health savings account
• Flexible spending account
• Life and accident insurance
• Employee assistance program
• Telehealth services
• 1:1 health coaching
• Supportive benefits for all the stages of your life
• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
• Short-Term Incentive/Performance bonuses
• Flexible scheduling options
• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
• Holiday pay for 12 holidays
• Career development and growth opportunities
• Tuition/Education assistance programs
• Access to LinkedIn Learning
• Scholarship programs for children of employees
• Parental leave
• Bright Horizons Family Solutions – Back-up care, tutoring, etc.
• Adoption assistance
• Bereavement leave
• Up to $300 fitness reimbursement
• Up to $300 massage reimbursement
• Employee appreciation events
• Employee discounts
• Charitable giving

What This Job Offers

• Job Type: Full-time
• Career Level: Manager