Manager Success Coach
About The Position
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Manager Success Coach Location: Rochester, NY - Multiple Sites Department: Human Resources - Learning & Development Reports To: Manager, Learning & Development Employment Type: Full-Time - Flexible schedule required Starting Wage: $60,000 - $65,000 annual salary Why You Should Work for Lifetime Assistance No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.
Requirements
- Bachelor's degree in a related field and two (2) years of experience in I/DD direct services or staff training; or
- Associate's degree with four (4) years of experience; or eight (8) years of direct service experience with at least one (1) year training others.
- Proven ability to lead, coach, and inspire others in a professional setting.
- Strong communication and presentation skills, both written and verbal.
- Ability to define challenges, collect data, and collaborate toward positive solutions.
- Must successfully complete SCIP-R (Strategies for Crisis Intervention and Prevention) certification and demonstrate competence in required skills.
- Flexibility to travel between sites as needed and adjust schedule to meet training needs.
Nice To Haves
- Experience in leadership instruction, facilitation, or learning design preferred.
Responsibilities
- Provide individualized guidance, coaching, and feedback to new and current managers, supporting their transition into leadership roles.
- Develop and implement curriculum to help leaders strengthen management and interpersonal skills including goal plans and development frameworks.
- Deliver and coordinate engaging leadership and management training programs in collaboration with the Learning & Development team.
- Partner with senior leadership to identify learning needs and create opportunities for continuous professional growth.
- Maintain accurate documentation of all training and development activities in compliance with agency and regulatory standards.
- Research and share best practices, professional workshops, and continuing education opportunities to support lifelong learning.
- Support federal and state certification reviews related to staff training as needed.
- Provide training at various site locations, occasionally during evenings or weekends, to meet program needs.
Benefits
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
- Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Generous paid time off and supportive scheduling.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Nursing and Residential Care Facilities
Number of Employees
1,001-5,000 employees
