Manager, Studio Member Services
About The Position
Tishman Speyer is looking for a Member Services Manager to join the Studio Operations teams. This role will be based in Tishman Speyer’s HQ Office in Rockefeller Center in New York City. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential. The Member Services Manager reports directly to Head of Global Growth & Strategy and supports the advancement of member experience for Studio Private (dedicated workspace). The role will primarily focus on Studio Private client management. Responsibilities for this role can vary from invoice processing, member relationship management, vendor management, and coordination and communication to all internal Tishman Speyer and external stakeholders.
Requirements
- College graduate with four-year degree
- 3-5 years of experience in coworking, hospitality, operations, or account management
- Financial literacy and experience managing a team preferred
- Proficiency in Microsoft Office; Ability to use project management and CRM tools
- Due to the nature of the role this position requires onsite presence
- Excellent interpersonal, verbal, and written communication skills
- Ability to leverage technology solutions for process automation
- Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
- Strong organizational skills; Excited to wear many hats and handle several projects at once
- Passion for working with people, creating amazing experiences, and leading with hospitality
- Takes initiative and is a proactive contributor always focused on continuous improvement
- Attention to the small details , ensuring quality and standards are never compromised
- Eager to be a part of a fast-paced and dynamic work environment
- Act as a team player willing to help with any task and be agile depending on business need
- Able to make decisions independently and determine best solution for the business and customer needs
Responsibilities
- Serve as Account Manager and first point of contact for all Studio Private clients including move-in, onboarding, monthly check-ins, problem resolution, and renewal process
- Ensure suites are prepared before move-in
- Coordinate and project manage all suite upgrades post move-in through weekly meetings
- Manage invoice payment and financial tracking for Studio Private services
- Maintain relationships with all Property Management Teams
- Assist HQ team in presentation creation and execution as needed
- Collect all meeting minutes for all meetings pertaining to Studio Private with HQ
- Maintain strong relationships with relevant vendors, ensuring service quality, timely follow-up, and alignment with Studio Private operational standards
- Support Design & Construction projects related to Studio Private suites, including vendor coordination, budget tracking, schedule follow-up, and communication with internal Tishman Speyer teams and external partners
- Work with Regional General Managers and Technology team to determine efficiencies and improvements for existing operations for customer service
Benefits
- comprehensive medical, dental, and vision insurance
- life and disability insurance
- 401(k) plan (with matching contributions)
- wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
