Manager, Student Accounts

University of Ottawa•Ottawa, ON

6d•CA$107,503 - CA$134,379•Onsite

About The Position

Reporting to the Director of Accounting Operations, this role plans, organizes, directs, and supervises all financial transactions involving student accounts. The Manager ensures and promotes excellent service to both the student population and University personnel who require professional advice on account management and collections. This position provides accurate, consistent services to students and exercises effective leadership in designing and developing best practices to improve the efficiency of the section and its personnel.

Requirements

Bachelor’s degree in accounting, finance, or a related field, or equivalent combination of education and work experience.
Seven (7) years’ progressive experience in customer service, of which five (5) years were in a supervisory or management position.
Experience in short-, medium-, and long-term strategic planning and management.
Experience in managing human resources.
Experience in developing and implementing effective work methods, and ability to implement creative solutions.
Experience in using computer systems and software, such as Windows, word processors, spreadsheets, databases, financial and accounting systems, email and the Internet.
Experience in managing IT projects, including proposals, analysis, documentation, and risk management.
Strong leadership qualities, good judgment, and excellent ability to work under pressure, communicate, and facilitate good interpersonal relations.
Excellent ability to analyse, synthesize, and solve complex problems.
Strong commitment to customer service.
Strong negotiating skills, coupled with empathy and flexibility.
Bilingualism (spoken and written).

Nice To Haves

Accounting certification is considered an asset.

Responsibilities

Directs the section, and plans and implements strategies for student account billing and collections in order to properly manage accounts, maximize revenues, minimize bad debts, optimize the University’s operating capital, and avoid high rates of student debt.
Designs and implements competitive payment methods to facilitate financial transactions with the University, improve services offered to students, and reduce administrative costs.
Plans, develops, and implements transparent and fair methods and processes to reimburse students for tuition fees.
Hires, supervises, and evaluates section staff and ensures that they have the training and tools they need to effectively and efficiently fulfill their responsibilities.
Applies human resources management procedures and regulations.
Manages the creation of the Student Account Reimbursement Committee, which evaluates requests for changes to University fees.
Chairs the committee and recruits members for it.
Drafts and implements policies and guidelines for this committee.
Ensures that students receive professional, fair, and equitable services based on a relationship culture that focuses on the student experience.
Ensures that financial information remains confidential, in accordance with the relevant legislation.
Evaluates the section’s performance; sets goals and key performance indicators.
Regularly assesses service quality and the effectiveness of work methods, and monitors work progress to ensure that these goals are met.
Writes the annual report on client accounts.