Manager, Strategic Risk US/Global

American Express•New York, NY

8d•$89,250 - $150,250

About The Position

The Manager, GMNS Strategic Risk sits within Global Strategy, Operations & Performance (GSOP), a Center of Excellence for Global Merchant & Network Services (GMNS). GSOP partners across the organization to drive strategic initiatives, enhance operating rigor, and deliver against enterprise priorities. This role is for someone who thrives in ambiguous, fast-moving environments, enjoys solving complex problems, and can bring structure, clarity, and momentum to cross-functional initiatives. As part of a small, high-impact team at the intersection of strategy, operations, and risk, the Manager will lead priority initiatives spanning multiple teams, markets, and senior stakeholders. The role focuses on quickly understanding new problems, defining a path forward, and driving execution across a matrixed organization rather than owning a single domain. The Manager works closely with partners across GMNS, Risk, Compliance, and other functions to translate complex challenges into actionable plans, align stakeholders around a common direction, and drive execution with discipline and transparency.

Requirements

4–7 years of experience in management consulting, strategy, business operations, or program management within a complex, matrixed organization.
Demonstrated ability to structure ambiguous problems and drive them to execution.
Strong communication and storytelling skills, including the ability to translate complex topics into clear, concise narratives for senior stakeholders.
Proven experience influencing across teams and levels without direct authority.
Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously.
Comfort working in a fast-paced, evolving environment with shifting priorities.
Analytical mindset and ability to use data to support decision-making.
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Nice To Haves

Experience working on cross-functional or enterprise-wide initiatives is strongly preferred.
Exposure to risk, compliance, or regulatory environments is helpful but not required.

Responsibilities

Lead high-priority cross-functional initiatives from problem definition through execution, bringing structure to ambiguous business challenges.
Partner with senior stakeholders to shape strategic direction, align on priorities, and drive decision-making across teams.
Break down complex problems into clear workstreams, timelines, and deliverables, ensuring progress is tracked and communicated effectively.
Synthesize data, stakeholder perspectives, and regulatory considerations into clear insights and recommendations.
Establish and run governance forums, including executive updates, to ensure alignment, visibility, and accountability.
Identify risks, dependencies, and trade-offs, and proactively work with stakeholders to navigate them.
Drive collaboration across global teams, adapting approaches to different markets, functions, and operating environments.
Support the design and implementation of sustainable processes, frameworks, and ways of working.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities