Manager, Strategic Initiatives
About The Position
The Manager of Strategic Initiatives is a critical resource for supporting, managing, and leading departmental strategic projects and initiatives. The role supports leadership in executing strategy, builds strong relationships with key functional areas, and provides leadership and oversight to staff. This position is 100% remote within the United States, with travel of up to 10% required for onsite meetings. The manager supports Plan Administration in executing the established strategic plan and key processes, and leads the development and implementation of Operations and Administration projects. The role oversees projects from inception through their life cycle, ensuring that solutions meet or exceed business requirements. It also leads process and workflow development, supports improvement planning, and helps ensure financial obligations and vendor or delegated relationship expectations are met. The position coaches and manages direct reports, sets performance expectations, and provides regular feedback and development recommendations. It builds cross-functional relationships, leads project workgroups, manages multiple projects, resolves issues, responds to internal business owner requests, and oversees executive summaries for Senior Management on performance and trends.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- At least 5 years of experience leading projects and initiatives.
- At least 2 years of experience leading people.
Nice To Haves
- Experience in managed care.
Responsibilities
- Support Plan Administration in executing the established strategic plan and key processes.
- Develop and implement key Operations and Administration projects.
- Plan, conduct, and direct complex Operations projects and programs, originating and applying new and unique approaches.
- Work with Operations leadership to develop and implement action plans for processes needing improvement.
- Provide project oversight and administration to ensure solution development and delivery meet or exceed business requirements.
- Engage department associates and manage their performance, providing recommendations, feedback, and coaching as needed.
- Coach and manage the team and direct reports.
- Communicate performance expectations and provide regular feedback and development recommendations.
- Manage departmental processes and projects from inception through their life cycle.
- Lead and develop workflows for business processes.
- Ensure prompt and proper resolution of internal business owner requests.
- Build cross-functional relationships with internal departments to advance business strategies and resolve issues.
- Lead project workgroups.
- Manage multiple projects simultaneously and resolve identified issues.
- Provide leadership for strategic program initiatives to ensure financial obligations are met.
- Manage and monitor vendor, delegated, and contracted relationships and performance, including SLA oversight.
- Oversee periodic executive summaries for Senior Management on overall performance and trends.
- Perform other duties as assigned and comply with applicable policies and standards.
Benefits
- Competitive pay
- Health insurance
- 401(k)
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to work with remote, hybrid, field, or office schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
