Manager, Store Operations Technology and Innovation
About The Position
The Manager, Store Operations Technology and Innovation supports Store Operations by partnering across business and IT teams to improve the tools, processes, and communication capabilities that help field leaders and store colleagues execute effectively. The role supports initiatives related to store operations technology, workflow tools, and store operating status processes, translating business needs into practical solutions that improve consistency, accuracy, and operational continuity. It also contributes to broader innovation priorities through stakeholder coordination, project execution, and change support. Candidates must be able to work in a hybrid capacity from the Woonsocket, Rhode Island office.
Requirements
- At least 5 years of experience in retail, field operations, corporate operations, technology support, or a related business environment.
- At least 5 years of experience leading or supporting cross-functional projects, strategic initiatives, or operational process improvements.
- Experience partnering across business and IT teams to gather requirements and support implementation.
- Strong stakeholder management, problem-solving, and project coordination skills.
- Strong written and verbal communication skills.
- Strong organizational skills, judgment, and follow-through across multiple priorities.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to travel up to 10% based on business needs.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- At least 8 years of experience in retail, field operations, corporate operations, or a related environment.
- Experience supporting store operations, field tools, workflow platforms, or operational technology solutions.
- Experience with project management tools, implementation planning, or change management approaches.
- Experience working with IT on business tool enhancements and adoption.
- Master’s degree.
Responsibilities
- Partner across Store Operations, Field, IT, Regulatory, and other business teams to support technology and process solutions.
- Support initiatives tied to store operations technology, workflow tools, and store operating status processes.
- Translate business needs into requirements and partner with IT on enhancements, testing, and deployment.
- Identify workflow barriers and improvement opportunities, and recommend practical solutions.
- Coordinate stakeholders, dependencies, and follow-through across multiple projects and workstreams.
- Support strategic roadmaps, project plans, and implementation activities for priority initiatives.
- Contribute to innovation roadmap execution across assigned workstreams.
- Maintain key data sources and operational levers tied to store operating status and field communication needs.
- Support change planning, communication strategies, and field-facing materials for new tools and process updates.
- Monitor performance, analyze trends, and surface risks, opportunities, and implementation considerations to leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
