Manager, Storage & Data Protection Services

Santander•Quincy, MA

2d•$138,750 - $240,000•Onsite

About The Position

The Manager, Storage & Data Protection Services, is responsible for the leadership, governance, administration, and strategic direction of the organization's enterprise storage, backup, recovery, and disaster recovery services. This role leads a team of engineers and administrators responsible for ensuring the availability, integrity, recoverability, and compliance of enterprise data assets. The Manager oversees enterprise backup platforms, storage infrastructure, disaster recovery testing, data migration initiatives, and regulatory compliance requirements while driving continuous improvement, operational excellence, and technology modernization.

Requirements

Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
8+ years of experience in enterprise storage and backup environments.
5+ years of leadership experience.
Strong expertise with: Dell EMC Avamar, IBM Spectrum Protect (TSM), Dell EMC Data Domain, Dell EMC ECS, Enterprise storage platforms, Disaster Recovery and Business Continuity.

Nice To Haves

Master's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Lead and develop a team of Storage and Backup Engineers and Administrators.
Establish operational objectives, service level targets, and performance metrics.
Manage staffing, resource allocation, performance management, and career development.
Promote operational excellence and continuous improvement across storage and backup services.
Oversee enterprise storage platforms and services.
Manage capacity planning, performance monitoring, utilization optimization, and lifecycle management.
Lead storage modernization and technology refresh initiatives.
Govern storage architecture standards and operational best practices.
Direct storage migration projects supporting business growth and technology transformation.
Provide operational oversight of: Dell EMC Avamar, IBM Spectrum Protect (TSM), Dell EMC Data Domain, Dell EMC ECS.
Govern backup policy management, retention schedules, recovery standards, and operational procedures.
Ensure creation, maintenance, monitoring, optimization, and retirement of backup jobs.
Establish backup coverage validation processes and perform backup gap analysis.
Review backup success rates, recovery metrics, and operational reporting.
Own enterprise backup recovery readiness and disaster recovery testing programs.
Ensure monthly restoration testing of business-critical applications and infrastructure.
Coordinate DR testing with business and technology stakeholders.
Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Maintain disaster recovery documentation and audit evidence.
Lead data migration efforts associated with storage optimization, platform modernization, hardware refreshes, and data center migrations.
Develop migration strategies minimizing operational risk and business disruption.
Ensure compliance with regulatory, audit, cybersecurity, and data protection requirements.
Support internal and external audits.
Establish policies, standards, and operational controls for data protection services.
Manage operational risk related to data availability and recoverability.
Manage vendor relationships and support contracts for storage and backup technologies.
Coordinate escalations and service reviews with vendors.
Participate in contract negotiations, renewals, and technology evaluations.