Manager, Sport Attractions

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

This position is on – site in our Royal Caribbean Headquarters 1050 Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full Manager, Sports Recreation reporting to Senior Manager, Fleet Sports Operations. Position Summary This position will be responsible for the daily management, strategizing, operational oversight, and development of sports attractions fleet wide including: (34) Rock Walls, (24) FlowRiders, (19) Mini Golf Courses, (5) ZipLines, (3) Crown's Edge adventure course, (6) Ultimate Abyss dry slides, (2) Golf Simulators and (17) Sports Courts including tournament programming lead by the Lead, Sports Operations. Manager, Sports Attractions is responsible for maintaining relations with vendors and 3rd party support of each attraction to ensure integrity of the attractions and quick response in the event support is needed. Manager, Sports Attractions is responsible for the scheduling both Sports Managers and Sports Supervisor positions fleetwide in accordance with the strategy of the sports operation for each ship based on ship specific needs and demographics. Responsibilities will include creating and editing policies procedures and SQM, safety and security, day to day manager and staff training, operations, supplies, logistics, inventory, ordering, and programming for each of the fleet sports attractions. The Manager, Sports Attractions will work closely with the Safety Team and Risk Management to ensure all emergency and rescue procedures on sports attractions are in accordance with guidelines of the industry and standards are followed. The Manager, Sports Attractions will work with Marine, Maintenance, or external vendors to ensure the optimal support on maintaining and servicing the attractions. This position will also oversee a team of (2) two shoreside employees: Specialist, Entertainment Scheduler- Sports and Lead, Sports Operations. With the support of these two positions the Manager, Sports Attractions will oversee all shipboard Sports Staff, Sports Supervisor, Sports Manager onboard including the development, promotion process, coaching and discipline. The Manager Sports Attraction maintains external vendor contract setting and reviewing, maintain relationship with the brand and strategic planning on their fleet support. The incumbent also manages all reporting as it relates to sports attractions including sports venue integrity. Essential Duties and Responsibilities Partner with Lead, iFLY Training and Sports Support, to continuously develop the Sports program and weigh in on operational feasibility under the direction and oversight of the Senior Manager, Sports Operations & Strategy. Develop and maintain attraction policies, standard operating procedures, SQM and Brand Royal Standards for all new and existing attraction including Rock Climbing Wall, Zip Lines, FlowRiders, Sports Courts, Mini Golf, Ultimate Abyss, Golf Simulators, Crown’s Edge Adventure Course and take ownership of any new venues and attractions as set up by the Senior Manager, Sports Operations & Strategy. Monitor and enhance all aspects of the sports attractions and programing, working with shipboard management as well as Adventure Ocean, Entertainment Activities team, and other Hotel Operations personnel. Partner with Lead, iFLY Training and Sports Support, to continuously develop the Sports program and weigh in on operational feasibility under the direction and oversight of the Senior Manager, Sports Operations & Strategy. Develop and maintain attraction policies, standard operating procedures, SQM and Brand Royal Standards for all new and existing attraction including Rock Climbing Wall, Zip Lines, FlowRiders, Sports Courts, Mini Golf, Ultimate Abyss, Golf Simulators, Crown’s Edge Adventure Course and take ownership of any new venues and attractions as set up by the Senior Manager, Sports Operations & Strategy. Monitor and enhance all aspects of the sports attractions and programing, working with shipboard management as well as Adventure Ocean, Entertainment Activities team, and other Hotel Operations personnel. Review guest comments, program ratings and deliver feedback to Sports Managers, Sports Supervisors Cruise Directors and/or Hotel Operations management to maintain Sports Attractions & Sports program integrity. Ensure safety and maintenance standards analyzing guidance from risk management team, safety, public health and vendors to ensure program guidelines are adhered to and all staff and guests are safe when participating in shipboard programs. Set the schedule strategy for the Specialist, Entertainment Scheduler – Sports along with the Lead Sports Operations to help evaluate and oversee all Sports Staff, Sports Supervisor and Sports Manager, job responsibilities, berthing, working hours, rules and regulations and career path opportunities. First point of contact for Marine and Maintenance team to manage and oversee the Sports Repair & Maintenance budget and necessary decisions on maintaining the attractions related to the Sports Program. Manage the relationship and communication with 3rd party contractors involved in maintenance visits, training and general support of the attractions and programming. Oversee and manage in generating contract terms under leadership from the Senior Manager, Sports Operations & Strategy. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications and Education Bachelor's Degree in Recreation, Sports Programming, Event Planning, Leisure Studies, Communication, Entertainment, Travel or Leisure Five to seven years related experience and/or training; or an equivalent combination of education and cruise-related program experience. Experience managing and supporting large remote offices, ships, or land based attractions. Experience managing and developing budgets and revenue. Proven ability to drive results in this area. Excellent communication, organizational, PC and time management skills required. Financial / Quantitative Responsibilities Work closely with shipboard teams and financial shoreside teams to ensure operational budgets come in on plan on a consistent basis for Games & Sports and Sports Repair & Maintenance. Manage the execution of the shipboard revenue components with the support of Onboard Revenue as it relates to Sports attractions: FlowRider private sessions, FlowRider Lessons, Crown’s Edge Experience and Golf Simulator. Provide fanatical support to the fleet for a revenue source of up to 1.5 million dollars. Instrumental in the creating, planning and reforecasting revenue and expense budgets for both shipboard and shoreside. Track and monitor salary increase, bonuses, evaluations and promotion within the Sports Management Team. Working Conditions The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Requirements

Bachelor's Degree in Recreation, Sports Programming, Event Planning, Leisure Studies, Communication, Entertainment, Travel or Leisure
Five to seven years related experience and/or training; or an equivalent combination of education and cruise-related program experience.
Experience managing and supporting large remote offices, ships, or land based attractions.
Experience managing and developing budgets and revenue.
Proven ability to drive results in this area.
Excellent communication, organizational, PC and time management skills required.

Responsibilities

Daily management, strategizing, operational oversight, and development of sports attractions fleet wide.
Maintaining relations with vendors and 3rd party support of each attraction.
Scheduling Sports Managers and Sports Supervisor positions fleetwide.
Creating and editing policies, procedures, SQM, safety and security protocols.
Overseeing day to day manager and staff training, operations, supplies, logistics, inventory, ordering, and programming for fleet sports attractions.
Ensuring all emergency and rescue procedures on sports attractions are in accordance with industry guidelines.
Working with Marine, Maintenance, or external vendors to ensure optimal support for maintaining and servicing attractions.
Overseeing a team of two shoreside employees: Specialist, Entertainment Scheduler- Sports and Lead, Sports Operations.
Overseeing all shipboard Sports Staff, Sports Supervisor, and Sports Manager, including development, promotion, coaching, and discipline.
Maintaining external vendor contracts, setting and reviewing terms, and maintaining relationships with the brand.
Managing all reporting related to sports attractions, including sports venue integrity.
Partnering to continuously develop the Sports program and weigh in on operational feasibility.
Developing and maintaining attraction policies, standard operating procedures, SQM, and Brand Royal Standards for all attractions.
Monitoring and enhancing all aspects of sports attractions and programming.
Reviewing guest comments and program ratings, and delivering feedback to relevant management.
Ensuring safety and maintenance standards are met, analyzing guidance from risk management, safety, public health, and vendors.
Setting schedule strategy for the Entertainment Scheduler – Sports and Lead Sports Operations to evaluate and oversee all Sports Staff, Sports Supervisor, and Sports Manager.
Acting as the first point of contact for Marine and Maintenance teams to manage and oversee the Sports Repair & Maintenance budget.
Managing relationships and communication with 3rd party contractors for maintenance, training, and support.
Generating contract terms under leadership.
Performing other duties as required.