Manager, Special Projects (Hybrid)

UPMC • Exton, PA

1d • Hybrid

About The Position

UPMC Community Care Behavioral Health is hiring a full-time Manager, Special Projects to join our team in Exton, PA! This hybrid role will work in the office 3 days per week - Monday, Wednesday and Thursday. Some local travel may be needed at times for community events. The Manager of Special Projects serves as a key liaison for the Primary Contractor, overseeing critical initiatives, managing project deliverables, and ensuring seamless execution across multiple workstreams. This highly visible, “glue” role supports a range of strategic efforts while also stepping in to provide essential administrative coordination. By maintaining strong relationships, driving progress across priorities, and ensuring consistent follow-through, this position plays a vital role in sustaining contract performance and reinforcing the partnership’s overall success.

Requirements

• Bachelor's degree or RN license.
• 4 years of operations and/or clinical experience required.
• Prior healthcare experience strongly preferred.
• Ability to maintain effective professional liaison with all levels of executive and management staff.
• Excellent clinical, written, and oral communication skills
• Independent problem solving based on sophisticated knowledge of relevant monitoring standards and clinically pertinent issues related to the planning, implementation, and evaluation of the identified projects.
• Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement.
• Responsiveness to deadlines and has work completed on or before deadline 95%25 of the time.
• Demonstrated knowledge of identified projects.

Nice To Haves

• Project management experience is a bonus.

Responsibilities

• Work closely and collaboratively with internal multidisciplinary team.
• Ensure all applicable NCQA, URAC, DHS and other regulatory standards are met.
• Lead efforts to complete Quality Improvement Activity summaries of these activities.
• Communicate information about identified projects to other members of the organization through meetings, training, and educational forums.
• Assist with training responsibilities for providers, Members, and staff on identified issues.
• Coordinate collection and completion of all necessary material.
• Provide services to Professional Advisor, Quality and Care Management departments as indicated for all HealthChoices and commercial contracts.
• Inform senior management of items that are completed and pending.
• Responsible for closely monitoring the organization's progress toward the goals and identifying areas where progress and lack of progress is occurring.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager