Manager, Special Investigations Unit

AAA-The Auto Club Group•MI-Admin Office Building (AOB), MI

8d•$96,345 - $128,440•Remote

About The Position

The Manager of the Special Investigations Unit (SIU) leads ACG’s enterprise investigations program, focusing on serious fraud, internal misconduct, security violations, and other risks to the company’s integrity or assets. The manager develops and executes strategies to prevent, detect, investigate, and report fraud, waste, abuse, and misconduct across ACG, and oversees investigators handling complex cases. Investigations must be thorough, discreet, objective, and compliant with legal and regulatory requirements. The role works closely with Compliance, Legal, HR, law enforcement, and other functions to strengthen controls and mitigate risk. This is a full-time, salaried position. Day-to-day work may be performed remotely from a home office, with travel to Dearborn, Michigan, or Tampa, Florida, as needed. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with travel of less than 25% across ACG’s footprint. The position may involve exposure to temperature extremes while traveling and is an armed role that may require responding to active assailant or other threatening situations at company locations. The manager directs and prioritizes the SIU caseload, assigns investigations, guides investigative plans, and monitors cases through resolution. The manager develops enterprise investigative processes and standards, collaborates on fraud detection and employee education, personally oversees the most complex investigations, coordinates cross-functional fact-gathering, prepares reports, presents findings, and drives remediation and control improvements. The role also manages and develops a team of armed and unarmed investigators, liaises with law enforcement and external investigative bodies, and ensures that investigative activity complies with applicable laws and regulations. The position requires a bachelor’s degree in Criminal Justice, Security, Business Administration, or a related field, or equivalent work experience; a valid operator’s license; firearms training; and a valid Concealed Pistol License. Applicants must meet the stated investigative experience, supervisory experience, knowledge, and physical and suitability requirements. The annual salary range is $96,345–$128,440, with annual bonus potential based on performance. ACG offers a comprehensive benefits package, including health coverage, retirement savings, paid time off, education assistance, and other benefits.

Requirements

Bachelor’s degree in Criminal Justice, Security, Business Administration, or a related field, or equivalent work experience.
Valid operator’s license.
Completion of required training in carrying and operating firearms.
Valid and maintained Concealed Pistol License.
At least 8 years of investigative experience in areas such as corporate security investigations, financial crimes investigations, law enforcement, or compliance investigations.
At least 3 years in a supervisory role managing investigators or investigative programs.
Demonstrated knowledge of proper firearms operating procedures and techniques, and active-shooter and active-threat tactical response.
Knowledge of criminal and civil law as it relates to private security, including arrest, search and seizure, rules of evidence, and investigative procedures.
In-depth knowledge of investigation theories, methods, and techniques, and best practices in corporate risk investigations.
Knowledge of budgets and business administration, and techniques for managing stress and highly emotional situations.
Ability to successfully complete drug screening, psychological evaluation, firearms training, and use-of-force training.
Ability to work while carrying authorized weapons and ammunition and using protective gear and devices, while maintaining personal and public safety.
Ability to restrain unruly employees, visitors, or others during altercations.
Ability to evaluate situations, make sound decisions based on available information, maintain composure, and perform under stressful and intense conditions.
Ability to perform the mental processes required for the job, including observing, identifying, remembering, understanding, and problem-solving.
Ability to perform physical activities required by the role, including walking, standing, running, using stairs, driving, lifting, carrying, climbing, reaching, and restraining or detaining violators.
Ability to communicate effectively with colleagues and the public, build and maintain effective relationships with employees and guests, and prepare and conduct presentations for all levels of management.
Ability to participate in industry-specific security and safety training programs.
Ability to manage day-to-day functions, operational objectives, and personnel performance; manage projects, including work with contractors when necessary; and prepare and manage budgets.
Meet applicable state, county, and municipal licensing and permit requirements for Armed Security Officers and relevant protective devices and weapons qualifications.
Regular and reliable attendance.

Nice To Haves

Experience in the financial services or insurance industry, including knowledge of relevant fraud schemes and regulatory expectations.
A track record of handling complex cases end-to-end and working with prosecutors, internal counsel, corporate compliance, or regulatory bodies on investigative and enforcement actions.
Project management experience.
Experience creating process improvements.
Master’s degree in Security Administration, Business Administration, or a related field.
Certified Fraud Examiner certification through the Association of Certified Fraud Examiners.
Certified Financial Crimes Investigator certification through the International Association of Financial Crimes Investigators.

Responsibilities

Direct and prioritize the SIU caseload; assign cases, guide investigative plans, and monitor progress through timely resolution.
Develop and implement enterprise-wide strategies and processes for preventing, detecting, investigating, and reporting fraud, waste, abuse, and security-related incidents.
Establish intake, triage, evidence-collection, documentation, and investigative-quality standards aligned with legal requirements and industry practices.
Collaborate with Compliance, Finance, Audit, IT Security, and other departments to identify red flags and proactively detect fraud or unethical activity.
Lead employee education initiatives to help employees recognize and report fraud and misconduct.
Oversee or lead complex and sensitive investigations, including cases involving senior personnel or significant financial impact.
Gather and analyze documentary and digital evidence, conduct interviews, and maintain chain of custody for physical or digital evidence.
Coordinate investigations with HR, Legal, IT Security, Physical Security, and other relevant departments.
Ensure regulatory reporting requirements are met; prepare investigative reports and present findings, conclusions, and recommendations to senior management and relevant committees.
Identify root causes and control failures, work with process owners on corrective actions, and track remediation progress.
Develop and report SIU performance metrics, including losses prevented or recovered, substantiated cases, and case resolution time.
Manage, mentor, train, and develop investigators; promote integrity, objectivity, and fact-finding, and keep the team current on fraud schemes, investigative techniques, and legal updates.
Serve as ACG’s liaison with external investigative bodies and law enforcement; coordinate referrals when criminal prosecution is warranted and represent ACG in relevant regulatory inquiries or audits.
Ensure investigations comply with applicable laws and regulations, including employee privacy, data protection, and evidentiary standards.
Oversee the SIU team’s response to active assailant or other threatening situations; when justified, use company-approved firearms and protective equipment with judgment, control, and caution.
Select, hire, train, develop, and coach assigned armed and unarmed Special Investigators in accordance with corporate and Human Resource guidelines.
Manage day-to-day functions, operational objectives, performance, projects, and budgets for security investigations personnel.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with automatic deferral, employee contributions, company matching, and an additional company contribution.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with full-time new employees eligible for up to 12 days annually.
10 company-paid holidays annually for full-time employees, plus one mental health day, two floating holidays, and one volunteer day.
Paid parental, bereavement, jury duty, and military leave.
Tuition assistance.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Annual bonus potential based on performance.