Manager, Special Assets & Recovery

Washington State Employees Credit Union • Olympia, WA

3d • Hybrid

About The Position

As the Manager, Special Assets & Recovery, you'll lead a team dedicated to helping members navigate financial challenges while protecting the credit union's financial strength. You'll oversee recovery and loss mitigation programs, drive strategies that improve portfolio performance, and partner closely with teams across the organization to deliver meaningful solutions for members. This is an opportunity to combine leadership, innovation, and operational expertise to make a lasting impact on both member financial wellness and organizational success.

Requirements

• Five (5) or more years of Collections Experience
• Five (5) or more years Financial Institution experience
• Five (5) or more years of supervisory experience

Nice To Haves

• Bachelor’s Degree
• Experience with Consumer Lending, Data Analytics, Financial Coaching, Project Management, Technology / Systems Management

Responsibilities

• Leading WSECU's Special Assets & Recovery function, including recovery operations, collections, repossessions, bankruptcy servicing, probate administration, collateral liquidation, and post-default account management.
• Developing and executing recovery strategies that optimize portfolio performance, mitigate losses, and achieve organizational objectives.
• Providing leadership, coaching, and oversight to department leaders and staff while fostering a high-performing and collaborative team culture.
• Directing operational risk management, regulatory compliance, audit readiness, internal controls, and policy governance within the Special Assets & Recovery function.
• Managing department performance, budgeting, workforce planning, and vendor partnerships to support strategic and operational goals.
• Partnering with Credit Risk Management and executive leadership on recovery forecasting, performance analysis, and portfolio strategy.
• Serving as a subject matter expert for organizational initiatives, process improvement efforts, audits, and cross-functional projects.
• Leading resolution of complex member matters, regulatory complaints, litigation, bankruptcies, and other escalated recovery-related issues.
• Collaborating with business partners and stakeholders across the organization to improve processes, resolve operational challenges, and enhance member outcomes.
• Leveraging data, reporting, analytics, and technology solutions to drive decision-making, improve recovery performance, and identify operational efficiencies.

Benefits

• Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager