Manager, Spaceport Events

SpaceX•Starbase, TX, TX

2d•Onsite

About The Position

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Spaceport Events Manager is a leadership role responsible for overseeing staff supervision, guest services, customer satisfaction, and quality control across multiple food service outlets and event operations. This individual works directly with Hospitality leadership to delegate tasks, monitor service patterns, improve customer service interactions, and serves as a key point of contact with customers and stakeholders. They are also responsible for overseeing event area standards, addressing concerns or complaints, and ensuring consistent execution across all service periods. The Spaceport Events Manager can support all service outlets and can troubleshoot equipment issues, solve complex operational problems, and communicate effectively at all levels. This position involves hiring and developing talent, ensuring team compliance with mandatory training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Spaceport Events Manager supports SpaceX’s mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

Requirements

High school diploma or equivalency certificate
10+ years of food service industry experience
5+ years of leadership experience

Nice To Haves

7+ years of leadership experience, focus on event planning & management
Experience opening new operations and/or creating operations procedures from the ground up
Complete understanding of managing a team in fine dining, upscale, casual and quick service restaurants
Advanced interpersonal, oral and written communication skills
Advanced time management skills
Advanced understanding of food safety and sanitation practices
Advanced knowledge of food service systems, ordering and inventory
Proficient computer skills including Microsoft Office
Proficient knowledge with allergen identification and dietary restrictions
Proficient knowledge of beverage service including beer, wine and spirits
Showcases high level of professionalism
Experience in a corporate environment
Proficient knowledge of HR best practices
Experience leading groups in large team settings of 25 or more staff members
Ability to carry large, heavy items unassisted (up to 25lbs)
Must have the ability to stand for long periods – up to 8-12 hours a day
Able to perform frequent bending, stooping, and lifting of objects through entire shift
Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
Must participate in internal leadership and development training
Adaptability, problem-solving skills, and extreme attention to detail
Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
Ability to work gracefully under pressure
Must have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed)

Responsibilities

Establish and enforce high standards for all event operations, ensuring consistent excellence in service delivery and guest experience across all events
Own and optimize the JIRA ticketing system for all hospitality requests, including events, catering, and tours, while identifying opportunities to improve efficiency and response times
Lead the development and management of catering reports for all food venues, meeting spaces, and event areas, using data to drive operational improvements and resource planning
Direct the creation and execution of detailed service plans, timelines, and schedules, ensuring alignment with organizational goals and seamless delivery across multiple outlets
Design and implement training programs focused on customer service, allergen awareness, and nutritional knowledge, while measuring effectiveness and driving continuous improvement
Lead performance management by documenting, sharing, and acting on feedback for hospitality staff, supporting development plans and accountability
Collaborate strategically with fellow Hospitality leadership to plan and coordinate services in shared spaces, ensuring integration with traditional operations and optimal use of resources
Develop and implement systems that enhance team time management, productivity, and operational efficiency across the department
Champion and enforce rigorous food safety practices, ensuring full compliance and fostering a culture of safety throughout all operations
Oversee and maintain accurate and up-to-date record-keeping logs, implementing processes that ensure compliance and operational integrity
Facilitate clear and proactive communication between staff and leadership regarding team and operational needs, driving alignment and issue resolution
Create, maintain, and scale in-person and online training materials to support consistent onboarding and development across all Hospitality roles
Lead the training and development of all Hospitality team members on roles and responsibilities, ensuring high performance and readiness
Manage staff scheduling and coverage by overseeing rotations, break coverage, and daily responsibilities to maintain operational excellence
Direct the setup, execution, and breakdown of services and events, ensuring high-quality delivery while identifying opportunities for improved efficiency
Own inventory management by monitoring levels, forecasting needs, and implementing controls to minimize waste and ensure product availability
Manage vendor relationships by overseeing order placement, delivery coordination, and resolution of quality or service issues to ensure reliability and cost-effectiveness