Manager, Software QA Engineering

NBCUniversal•Stamford, CT

1d•$135,000 - $160,000•Remote

About The Position

As the Software QA Engineering Manager, you will lead a team of quality engineers responsible for ensuring reliability, performance, and accuracy across applications that support media ingest, content ordering, metadata enrichment, and upstream/downstream integrations. You will drive quality engineering strategy across systems used by Scheduling, Operations, Playout, Video Supply Chain, Finance, and enterprise content teams. This role is perfect for a leader who loves solving complex problems and optimizing the quality of workflows that power a fast-paced media environment.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
5+ years of experience in Software Quality Assurance, Quality Engineering, or Test Engineering.
2+ years of experience leading or managing a QA or Quality Engineering team (onshore/offshore, hybrid, or distributed).
Proven experience driving QA strategy across multiple applications, services, or platforms.
Strong understanding of QA methodologies, testing types, and SDLC/SDLC models (Agile, Kanban, CI/CD, DevOps).
Hands-on experience designing and executing multiple testing strategies such as regression, integration, end to end, and performance testing.
Experience developing or maintaining test automation frameworks (e.g., Selenium, JUnit, TestNG, Cucumber, Cypress, Playwright).
Experience with version control and CI/CD tools (GitHub, GitLab, Jenkins, or similar).
Strong working knowledge of cloud platforms (AWS, Azure, or GCP).
Proficiency with QA and defect management tools (Jira, TestRail, Zephyr, qTest, or similar).
Familiarity with modern observability tools (Datadog, Splunk, New Relic, Grafana, or similar).
Strong resource planning, prioritization, and project/team management skills.
Ability to define and enforce quality standards, processes, and best practices.
Skilled in risk identification, mitigation strategies, and release readiness assessment.
Excellent verbal and written communication skills.
Ability to translate business requirements into testable technical scenarios.
Experience collaborating with Product, Engineering, DevOps, SRE, and cross-functional stakeholders.

Nice To Haves

Experience in media, entertainment, broadcast, streaming, or digital content workflows.
Understanding distributed systems and event-driven architectures.

Responsibilities

Define and implement the QA strategy for Ingest and Ordering applications, including functional, integration, API, end‑to‑end, regression, performance, and automation testing.
Build and evolve test plans, automation frameworks, execution standards, and quality gates across multiple systems and environments.
Establish and track quality KPIs such as test coverage, defect density, reliability metrics, and release readiness scores.
Oversee testing across complex upstream/downstream integrations including MAM systems, scheduling/traffic systems, playout, supply chain, and content rights platforms.
Partner with SRE, DevOps, and Platform teams to validate system resilience, performance under load, and operational monitoring.
Lead UAT coordination with business partners such as Scheduling, Editorial Ops, Content Operations, and vendor teams.
Manage and mentor a team of onshore and offshore QA engineers across multiple parallel testing efforts and releases.
Establish WIP limits, testing workflows, and continuous improvement practices aligned with Agile/Kanban methodologies.
Act as the primary decision-maker on testing priorities, risk mitigation, and release quality criteria.
Collaborate with Product, Engineering, Operations, and PMO to ensure alignment on requirements, milestones, and delivery.
Facilitate defect triage, risk assessments, and release readiness reviews.
Communicate status, risks, and quality insights to leadership and stakeholders clearly and effectively.