Manager, Software Engineering

Cardinal Health

About The Position

The Manager, Software Engineering Solution Owner, is accountable for end‑to‑end ownership of one or more Sonexus solutions, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation‑driven delivery, improving consistency of execution, and ensuring build‑to‑run transitions and run stability are explicitly owned and measurable. This role leads cross‑functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce platform and hybrid technology stack. The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model and SDLC standards. What Commercial Technologies Software Engineering Contributes to Cardinal Health Commercial Technologies manages the enterprise’s portfolio of commercial technologies to maximize business value and improve customer experience. Software Engineering partners with Product and Business teams to design, build, and sustain scalable, compliant, and high‑quality technology solutions. Within Sonexus, Software Engineering plays a critical role in enabling Patient Access and Support Services through reliable technology platforms that support patient journeys, program operations, and client engagements.

Requirements

Bachelor’s degree in related field or equivalent experience preferred
8+ years of experience in software delivery, product implementation, or technology leadership roles preferred
Experience leading cross‑functional delivery teams (Engineering, QA, BA, PM)
Strong understanding of Salesforce‑based solutions and enterprise application environments
Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
Experience operating in regulated environments (healthcare or adjacent industries preferred)
Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)
Experience supporting patient access, patient support services, or healthcare technology solutions
Familiarity with prior authorization, benefit verification, patient journeys, or similar workflows
Experience partnering with Product Management on roadmap delivery
Strong understanding of SDLC, release management, and quality governance
Experience owning delivery outcomes across multiple, dependent workstreams
Demonstrated ability to operate in regulated or compliance‑driven environments

Responsibilities

Solution Ownership & Delivery: Own end‑to‑end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support. Serve as the single accountable owner for solution delivery, stability, and outcomes, eliminating fragmented ownership across teams. Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria. Ensure predictable delivery through disciplined planning, estimation, execution, and follow‑through. Establish and enforce solution‑level decision rights, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended paths.
Planning, Financial & Capacity Management: Develop and manage delivery plans, schedules, and budgets for assigned solutions. Translate LOE → schedule → cost to enable realistic forecasting and commitment management. Maintain capacity plans across teams, aligning priorities to available skills and avoiding role overlap or single‑threading. Own solution‑level resource management across Engineering, BA, QA, PM, and partner teams. Understand and manage capital vs. expense treatment aligned to enterprise finance standards. Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to delivery decisions.
SDLC Governance, Delivery Discipline & Flow of Work: Define and operate a consistent, well‑understood flow of work for the solution from intake through delivery, release, hypercare, and run. Ensure adherence to enterprise SDLC gates, QA standards, and structured change control. Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking. Apply governance that is disciplined and right‑sized, avoiding over‑engineered processes used to compensate for weak delivery fundamentals. Identify recurring delivery and operational breakdowns and drive targeted process improvements rooted in root‑cause analysis. Adjust planning, governance, and communication practices based on delivery phase and observed outcomes, reinforcing continuous improvement.
Build‑to‑Run Transition & Run Stability: Ensure build‑to‑run transitions are clearly defined, documented, and executed, including readiness criteria and knowledge transfer. Be accountable for solution stability post‑release. Partner with support and run teams to triage, prioritize, and resolve issues effectively. Own intake and prioritization of break/fix work, technical debt, and remediation initiatives. Drive root‑cause analysis to prevent recurring issues and reduce rework.
Quality, Compliance & Evidence‑Based Readiness: Enforce consistent requirements and testing practices to strengthen end‑to‑end quality accountability. Ensure QA, accessibility, security, and compliance requirements are met, including required evidence, sign‑offs, and remediation. Maintain clean, validated, PHI‑safe demos and deliverables prior to internal or client‑facing reviews. Strengthen delivery confidence through evidence‑based readiness rather than last‑minute escalation.
Cross‑Functional Leadership & Stakeholder Alignment: Lead and align Engineering, BA, QA, PM, Product, APS, and Business stakeholders. Maintain clear ownership, accountability, and communication across teams. Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction. Partner effectively with APS and Product leadership on roadmap impacts, client risks, and solution evolution.
Stakeholder Leadership & Client Presence: Demonstrate strong executive presence in internal and client‑facing interactions. Prepare and lead meetings with clear pre‑reads, agendas, risks, decisions, and recommended paths. Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice. Influence and negotiate without authority by presenting tradeoffs grounded in data and delivery realities.
Leadership & People Development: Coach and develop BAs, PMs, Technical Leads, Engineers, and QAs to build sustainable delivery and leadership capability. Hold teams accountable for outcomes while fostering a culture of ownership and follow‑through.