Manager, Software Engineering

ServiceTitan

1d

About The Position

As an Engineering Manager at ServiceTitan, you will lead one to two squads, driving execution, technical excellence, and team growth. You will foster a high-performance culture, ensuring alignment with business goals while empowering your team to excel. This role involves defining and executing quarterly plans, driving agile ceremonies, and providing clear priorities for day-to-day execution. You will also provide hands-on technical leadership, guiding architecture, design, and development best practices, and participating in code reviews. The goal is to deliver on-time, secure, reliable features that address customer needs. You will collaborate cross-functionally with senior leadership, engineering, product, and UX teams, articulating team contributions to broader company initiatives and maintaining open communication about the team's progress and risks. Ownership and accountability are key, setting goals, empowering the team, and driving a culture of continuous learning, celebrating successes and learning from failures.

Requirements

• 10+ years of software engineering experience, including 5+ years in leadership roles.
• Strong technical expertise in modern frameworks (e.g., .NET, React, SQL, Azure, DevOps).
• Proven ability to lead agile teams, deliver results, and drive execution.
• Excellent communication and collaboration skills with a track record of cross-functional teamwork.
• Passion for talent development and fostering a high-performance engineering culture.

Nice To Haves

• Experience with observability tools (Grafana, DataDog) and performance optimization.
• Experience developing telephony products is a huge plus.
• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.

Responsibilities

• Develop engineers through coaching, feedback, and structured growth plans.
• Build a strong, adaptable team by recruiting and retaining top talent.
• Support individual team members and ensure teams align with overall company culture and values.
• Instill a sense of ownership in your team in the relevant product area as well as empathy for our customers.
• Define and execute quarterly plans, ensuring timely, high-quality feature delivery.
• Drive agile ceremonies and monitor key success metrics.
• Provide clear priorities for day-to-day execution.
• Provide hands-on technical leadership, guiding architecture, design, and development best practices.
• Participate in code reviews.
• Evaluate feasibility, identify risks, and balance trade-offs.
• Deliver on-time, secure, reliable features that address customer needs.
• Work cross-functionally with senior leadership, engineering, product, and UX teams.
• Articulate team contributions to broader company initiatives.
• Maintain open and transparent communication about the team's progress and risks with senior leadership and stakeholders.
• Set goals, empower your team, and drive a culture of continuous learning.
• Celebrate successes and learn from failures.

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training
• Bonusly
• Peer-nominated awards
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees