Manager, Software Engineering – Storage and Retrieval Strategy

Exol•Wilmington, MA

1d•$149,000 - $204,600•Hybrid

About The Position

Symbotic is seeking a Manager, Software Engineering – Storage and Retrieval Strategy to lead a high-impact engineering team responsible for designing and implementing core platform services that support Symbotic’s robotic warehouse automation system. This role owns the day-to-day execution and technical direction for a team responsible for a set of software services that implement core capabilities in the Symbotic system. The Manager is expected to stay close to the technology, guide design and implementation decisions, and ensure the team delivers reliable, scalable software for production environments. Experience working with enterprise-scale software systems in a production environment is required for this role. This is a hands-on leadership role focused on shipping high-quality systems, maintaining reliability, and developing engineers.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field required; Master’s degree preferred.
Minimum of 8 years of software engineering experience, including experience leading a software engineering team.
Demonstrated experience leading enterprise-scale distributed systems in robotics, automation, logistics, or similarly complex domains.
Deep understanding of distributed systems architecture, microservices, concurrency, fault tolerance, and high-availability systems.
Experience owning production services, including on-call participation and incident management.
Ability to make sound technical trade-offs in complex, operationally constrained environments.
Clear, pragmatic communicator who works well across disciplines.

Nice To Haves

Experience supporting software deployed in live operational settings such as warehouses, manufacturing, or industrial environments.
Hands-on experience with C# / .NET in production systems.
Experience designing and implementing asynchronous, event-driven architectures.
Familiarity with messaging, caching, or streaming technologies such as RabbitMQ, Redis, or similar platforms.

Responsibilities

Lead an engineering team responsible for storage and retrieval scoring, including inventory management and system optimization.
Own sprint planning, execution, and delivery commitments.
Break down product and operational requirements into clear technical tasks and milestones.
Actively review designs and code to ensure quality, consistency, and maintainability.
Participate and drive progress in system architecture discussions, service boundary definition, and API design.
Guide design decisions related to new system capabilities, performance optimization, and reliability improvements.
Lead technical analysis, debugging, and root cause analysis of complex, cross-service issues affecting robotic and automation workflows.
Promote strong engineering practices around testing, CI/CD, and observability.
Lead incident response and post-incident root cause analysis for storage and retrieval strategy service related issues.
Partner with engineering, support, and customer teams to resolve complex, cross-domain issues.
Drive improvements in monitoring, alerting, and failure recovery.
Balance rapid field responsiveness with delivering roadmap priorities.
Partner with Fleet Operations and Task Planning Algorithm teams on system performance enhancements.
Align on priorities, dependencies, and delivery timelines.
Provide clear communication around system behavior, limitations, and changes.
Directly manage and mentor team of software engineers.
Set clear expectations around ownership, quality, and delivery.
Support career growth through feedback, coaching, and development planning.
Foster a culture of accountability, learning, and operational excellence.