Manager, Software Engineering Management

ServiceNow•Santa Clara, CA

8d•$166,500 - $291,400•Hybrid

About The Position

We are the ITSM Engineering at ServiceNow and our team focuses on designing, building, configuring, and optimizing the IT Service Management (ITSM) modules within the platform. It translates business requirements into automated workflows, integrating AI and ITIL best practices to streamline how IT services are delivered and supported across an enterprise.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of experience with technologies relevant to SN and advanced coding skills
1–2 years of people management or team leadership experience.
6+ years of experience in SAAS products
Demonstrated ability to coach, mentor, and develop team members.
Experience leading projects, initiatives, or small teams in a professional environment.
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (JavaScript, Java, C++, Ruby. Shell)
Understanding of JavaScript based frameworks like React, Angular
An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
Ability to execute a project based on our priorities, context, risks and desired outcomes

Responsibilities

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team