Manager, Software Development - Web & Mobile Applications

Trupanion•Seattle, WA

2d•Hybrid

About The Position

Trupanion is seeking a Software Development Manager to lead teams building, operating, and evolving its customer-facing web and mobile experiences. The role combines people leadership with hands-on technical leadership, including participation in architecture, engineering decisions, and execution. The manager will guide modernization and scaling of platforms that support the member journey across web and mobile, working closely with Product, UX, Marketing, e-Commerce, Engineering, DevOps, Infrastructure, and business stakeholders. This position is open only to candidates in the Seattle, Washington area. It follows a hybrid remote/in-office schedule, with at least three days per week in Trupanion’s office on Tuesday, Wednesday, and Thursday. The role is full-time.

Requirements

At least 3 years of experience as a Software Engineering Manager or Tech Lead with hands-on technical responsibilities.
At least 3 years of experience with web technologies such as Angular, React, and/or TypeScript, as well as HTML/CSS.
Experience building digital commerce, customer acquisition, enrollment, or self-service experiences.
Working understanding and applied experience with SOLID principles, object-oriented design, design patterns, REST APIs, SQL, and relational database design.
Experience building and maintaining customer-facing web and mobile applications at scale.
Experience leading teams responsible for web and/or mobile application development.
Experience with responsive, mobile-first application development and modern UX practices.
Experience with Azure DevOps and CI/CD practices.
Strong system design, troubleshooting, and production support experience.
Excellent written and verbal communication skills.
Comfort handling performance management, coaching, and difficult conversations.
Experience working within Agile software development methodologies.
Must be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience with C#/.NET, including .NET Framework and .NET Core.
Experience with Sitefinity CMS, including content modeling, templates, widgets, custom module development, APIs, and MVC architecture.
Experience leading web platform modernization, CMS migrations, or large-scale website replatforming initiatives.
Experience migrating customers and user traffic from legacy digital platforms to modern architectures.
Strong Azure background, including Azure SQL, App Services, Service Bus, and cloud-native application development.
Experience delivering eCommerce, subscription management, payment, or customer acquisition experiences.
Familiarity with native mobile development technologies, including Swift and Kotlin.
Experience working closely with Marketing and Digital Experience teams.
Experience with Sitefinity Cloud.
Experience with RabbitMQ or similar message-driven architectures.
Experience with containerized environments such as Docker and Kubernetes.
Experience integrating third-party platforms such as payment providers, subscription management solutions, Google Maps APIs, or reCAPTCHA.
Experience with accessibility standards and WCAG compliance.
Experience in regulated or mission-critical industries such as insurance, healthcare, or financial services.

Responsibilities

Own team delivery and outcomes while operating as a servant leader.
Contribute to application architecture, technical design reviews, implementation strategy, and engineering standards.
Lead teams building modern customer-facing web and mobile applications.
Drive digital platform modernization, including migration from legacy technologies to modern web and mobile frameworks.
Partner with architects and senior engineers to set long-term technology direction while balancing innovation, stability, and operational excellence.
Use AI-assisted development tools to improve engineering effectiveness, time-to-market, and software quality, and promote their responsible adoption.
Champion performance, accessibility, security, maintainability, and user-experience best practices.
Drive engineering investments that improve conversion, customer engagement, platform reliability, and operational efficiency.
Ensure work is scoped and designed well and delivered predictably at a high quality standard.
Establish engineering practices that enable rapid delivery while maintaining long-term maintainability.
Own the health, reliability, and operational readiness of customer-facing digital platforms.
Lead and contribute hands-on to production incident resolution, troubleshooting, and debugging.
Drive structured incident response, root-cause analysis, and preventive improvements.
Establish and maintain monitoring, logging, alerting, and observability practices.
Prepare teams for production support and operational responsibilities, promoting a shift-left approach to quality, security, observability, and operational readiness.
Align priorities and outcomes with Product, UX, Marketing, e-Commerce, Engineering, DevOps and Infrastructure, and business stakeholders.
Communicate technical trade-offs, risks, platform strategy, and delivery impacts to executive and non-technical audiences.
Influence technical direction through collaboration, credibility, and engineering leadership.
Translate customer and organizational goals into scalable technology solutions with business teams.
Recruit, hire, and retain high-performing software engineers.
Develop a high-performance organization emphasizing accountability, ownership, continuous improvement, innovation, operational excellence, collaboration, communication, and customer focus.
Mentor engineers and technical leads and develop future engineering leaders.