Manager, Software Development & Engineering

Charles Schwab Inc.•Austin, TX

3d•$132,600 - $224,500•Hybrid

About The Position

This role is responsible for production support and Site Reliability Engineering (SRE) for enterprise applications and platform services. The individual will monitor production systems, respond to incidents, perform root-cause analysis, and coordinate resolutions. They will also create and maintain monitoring alerts and dashboards, design and implement automation for operational tasks, optimize CI/CD pipelines, and provide production support for the Solace messaging platform. Additionally, the role involves deploying applications, performing post-maintenance validation, executing disaster recovery activities, managing security compliance, investigating data issues, and participating in on-call rotations. The position also includes mentoring junior engineers and applying Agile and Kanban methodologies.

Requirements

Bachelor’s in Computer Science, Information Technology, or a related field
60 months of progressive, post-Bachelor’s experience in a related occupation
60 months of experience supporting and operating middle tier applications hosted on PCF, including integration with messaging and event driven platforms Kafka, RabbitMQ, and Solace
60 months of experience troubleshooting and monitoring using Splunk and AppDynamics
60 months of experience with source control via GitHub
60 months of experience with incident and work item management using Remedy and JIRA
60 months of experience supporting applications in Linux/Unix systems
60 months of experience developing automation solutions in at least one programming language (Python, PowerShell, or similar)
60 months of experience supporting applications in cloud platforms (AWS, GCP, or PCF) and containerization (Kubernetes)
60 months of experience with observability tools (monitoring, logging, and tracing) including Splunk and AppDynamics

Responsibilities

Responsible for production support and Site Reliability Engineering (SRE) for enterprise applications and platform services.
Monitors production systems using Splunk and AppDynamics for log analysis and application performance monitoring.
Responds to production incidents, performs root-cause analysis (RCA), and coordinates resolution with application, infrastructure, security, and third party teams.
Creates and maintains monitoring alerts, dashboards, and operational runbooks to improve observability and reduce service disruptions.
Designs and implements automation to reduce manual operational work, including deployment and support workflows using GitHub pipelines, Python, Shell scripting, and Microsoft Power Automate.
Optimizes CI/CD pipelines using Harness, Bitbucket, Bamboo, and Nexus to streamline deployments and ensure SLA and SLO compliance.
Provides production support for the Solace messaging platform, troubleshooting messaging and integration issues for application consumers.
Deploys applications to PCF and validates service bindings, service accounts, and access permissions.
Performs post maintenance validation following Windows and Unix/Linux server patching to ensure application stability.
Executes application and platform disaster recovery activities, including DR testing and recovery verification.
Performs annual password rotations and certificate renewals in compliance with security and audit policies.
Investigates production data issues and coordinates cross team remediation.
Partners with infrastructure and security teams to implement server vulnerability remediation.
Participates in 24/7 on call rotations to ensure timely incident response and resolution.
Mentors junior engineers on SRE best practices and applies Agile and Kanban methodologies for operational and reliability initiatives.