Manager, SMB Sales

Rogers Communications • Vancouver, BC

2d • Onsite

About The Position

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story! We are looking for a talented Manager, SMB Sales to lead a newly created Rogers Point of Sale Centre of Excellence within Rogers Business. This leader will lead and manage a team of Point of Sale Growth Specialists focused on accelerating adoption of Rogers Point of Sale solutions across the Small and Medium Business organization. We’re seeking someone with deep experience in payment processing, merchant services or financial technology, combined with strong sales leadership, coaching, funnel management and cross-functional execution. An entrepreneurial spirit, customer-focused mindset and ability to lead through influence will be key to making your mark on this growing portfolio.

Requirements

• Five or more years of people-leadership experience in a sales environment.
• Seven or more years of progressive experience in payment processing, merchant acquiring, merchant services, financial technology, point-of-sale solutions or a closely related industry.
• Demonstrated success leading quota-carrying or specialist sales teams.
• Strong knowledge of merchant economics, payment processing, pricing models, POS ecosystems and competitive replacement strategies.
• Experience managing sales funnels, forecasts, conversion performance and operating rhythms.
• Strong coaching, communication, negotiation and stakeholder-management skills.
• Ability to lead through influence in a matrixed sales organization.

Nice To Haves

• Experience with one or more merchant acquiring or point-of-sale platforms is considered an asset; examples include Clover, Fiserv, Moneris, Chase Payment Solutions, Global Payments, Elavon, Square, Toast and Lightspeed.

Responsibilities

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Create a high-performance culture centered on customer outcomes, collaboration and disciplined execution.
• Own national Rogers Point of Sale activation, conversion, product penetration, pipeline health and customer-experience objectives, with clear targets and regular performance reporting.
• Develop strategies that grow adoption across the full SMB sales portfolio while minimizing internal channel conflict.
• Oversee lead routing, establish service-level expectations for initial response and follow-up, monitor conversion performance and continuously improve the handling of Rogers.com and marketing-generated leads.
• Establish weekly pipeline inspection, forecasting and deal-review rhythms.
• Partner with Sales, Product, Marketing, Enablement, Operations, Compensation and payment partners to remove barriers and improve execution.
• Build scalable sales plays, vertical strategies, coaching resources and best practices for the broader SMB sales organization.

Benefits

• Competitive salary and commissions structure.
• Flexible health and dental benefits, pension plan, RRSP, TFSA and stock matching programs.
• Discounts on Rogers services, Blue Jays tickets, TSC items and wireless accessories sold in Rogers stores.
• Paid time off for volunteering and company matching contributions to charities you support.
• Career growth and development opportunities, including self-driven career development programs and priority access to internal roles.
• Wellness programs, including employee and family assistance support, virtual therapy and low or no-cost fitness membership options.
• The opportunity to help build a strategic growth engine for Rogers Business and strengthen payments capability across SMB Sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed