Manager, Small Business Collections (Hybrid)

Enova International • Quinte West, ON

1d • $106,400 - $145,600 • Hybrid

About The Position

As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness.

Requirements

• 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
• Experience in fintech, digital lending, or a customer-oriented bank.
• Expertise in building strong relationships with internal and external business partners
• Ability to quickly resolve problems and adapt to changes with ease
• Experience making data driven decisions
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
• Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Responsibilities

• Manage Collections Operations inclusive of Senior Leads, Leads and representatives
• Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
• Planning and strategy execution of teams by setting goals and prioritizing objectives and results
• Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships.
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed