Manager, Slot Operations
About The Position
Responsible for supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. Implements strategies and leads initiatives to continuously improve guest service and customer service scores. Evaluates staffing and scheduling to meet business demands. Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved. Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations. Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft. Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties. Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower. Implements initiatives to improve the employee experience and employee opinion ratings. Authorizes guest complimentary to recognize loyal players in accordance with company guidelines. Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness. Any and all other job duties as assigned.
Requirements
- Demonstrates ability to communicate effectively, both verbal and written
- Demonstrates ability to deal effectively with employees at all levels
- Strong organizational and analytical skills
- Computer Literacy
- Ability to handle complex and emotional issues
- Act as a role model to other employees and always leads by example
- Adhere to all regulatory, company and department policies and procedures
- Must project professionalism and possess excellent verbal and written communication skills
- Professional appearance
- Team Player
- Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.
- Must possess strong managerial, coaching and leadership skills.
- Strong gaming, managerial and administrative skills.
- 2 to 4 years’ experience in Casino/Gaming Operations
- At least 2 years supervisory experience in a Casino Environment
- Ability to obtain a Gaming Occupational License within the State of Ohio
Responsibilities
- Supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
- Maintaining working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
- Effectively executing strategies in support of business objectives.
- Implementing strategies and leading initiatives to continuously improve guest service and customer service scores.
- Evaluating staffing and scheduling to meet business demands.
- Applying Lean principles/techniques to ensure quality and customer service is continuously improved.
- Working with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.
- Ensuring departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
- Proactively recognizing, rewarding and celebrating outstanding examples of employee performance.
- Counseling, guiding, evaluating and instructing assigned personnel in the performance of their duties.
- Coaching direct reports in pertinent skills of operations, administration and promoting effective utilization of equipment and manpower.
- Implementing initiatives to improve the employee experience and employee opinion ratings.
- Authorizing guest complimentary to recognize loyal players in accordance with company guidelines.
- Ensuring all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Consistently demonstrating legendary leadership, influence, drive, innovation and commercial awareness.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
