Manager : Ski Patrol
About The Position
At Vail Resorts, our mission is to create an Experience of a Lifetime for our employees so they can, in turn, create an Experience of a Lifetime for our guests.The Ski Patrol Manager is responsible for leader all Ski Patrol operations across the Seven Springs Resort Complex, including Seven Springs, Hidden Valley (PA), and Laurel Mountain. This role provides strategic operational leadership for guest and employee safety, emergency medical response, incident management, risk mitigation, training, staffing, compliance, and patrol culture. The Ski Patrol Manager leads patrol teams to ensure safe, professional, and guest-focused operations while fostering a culture of accountability, continuous improvement,and leadership development. This position works closely with Mountain Operations leaders, resort operations teams, risk management, Environmental Health & Safety, and external emergency response agencies to maintain the highest standards of safety andoperational excellence.Success in this role is measured through strong safety performance, employee engagement, regulatory compliance, operational readiness, leadership development,and exceptional guest service.
Requirements
- 8+ years of Patrol experience.
- 3-4 years of Patrol supervisory experience.
- Current OEC, EMT, AEMT, Paramedic, or equivalent emergency medical certification.
- Advanced to Expert skiing ability.
- Strong knowledge of ski area operations and mountain safety practices.
- Strong communication, organizational, and decision making skills.
- Previous department level budget oversight.
- Valid Driver’s License.
- Microsoft Office and Teams proficiency.
- Must be able to speak, read, and write fluently in English.
- High School diploma or equivalent
Nice To Haves
- EMT or higher medical certification
- National Ski Patrol senior, alpine, or equivalent certification.
- Experience managing multiple locations or large operational teams.
- Experience managing budgets and labor resources.
- Experience with emergency management planning and incident command.
- Snowmobile, Tracked UTV experience.
- Associate or bachelor's degree in emergency management, risk management, public safety, business, recreation management or related fields.
- Previous VR Software experience, Gensuite, Coupa, Workday, etc
Responsibilities
- Lead Ski Patrol operations across Seven Springs, Hidden Valley (PA), and Laurel Mountain, ensuring safe, efficient, and guest focused operations.
- Recruit, hire, train, develop, and evaluate patrol leadership and front line team members while fostering a culture of safety, accountability, professionalism, and teamwork.
- Oversee staffing plans, daily operations, emergency medical response, lift evacuation readiness, incident management, and overall operational preparedness.
- Ensure compliance with company policies, National Ski Patrol standards, applicable regulations, medical protocols, and risk management practices.
- Lead patrol training, certification tracking, leadership development, and emergency preparedness programs to maintain a highly skilled and operationally ready workforce.
- Partner with Mountain Operations Leadership to coordinate safe and effective resort operations, support special events, and drive cross resort collaboration.
- Monitor safety performance, investigate incidents, identify trends, and implement continuous improvement initiatives that are aligned with the patrol center of excellence to enhance guest and employee safety.
- Develop and manage departmental operation and capital budgets, equipment inventories, vehicle and rescue assets, and other patrol resources.
- Build and maintain effective relationships with local emergency responders, healthcare providers, law enforcement agencies, and other external partners.
- Serve as a member of the Mountain Operations Leadership team, contributing to strategic planning, organizational initiatives, and operational excellence across the resort complex.
- Work in line with the Patrol Center of Excellence to support and align with enterprise standards and practices.
- Perform other duties as assigned.
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
