Manager: Ski Patrol

Vail Resorts • Newbury, NH

4d • $56,670 - $79,241 • Onsite

About The Position

The Ski Patrol Manager, Grade 26, oversees all aspects of the Professional and Volunteer Ski Patrol. This includes staffing, training, budgeting, scheduling, interdepartmental relations, and guest service. The Ski Patrol Director is responsible for ensuring the safety of our on-mountain guests and employees, overseeing medical aid, terrain mitigation work, rope rescue, lift evacuation and mountain rescue. In addition, the job requires overseeing summertime operations, capital projects, and a variety of summer maintenance projects. The job requires strong leadership qualities, and creative problem-solving.

Requirements

• Bachelor’s Degree from an Accredited University or equivalent combination of training and experience to compensate for a degree program.
• 5 years ski patrol experience, preferably in a Supervisory capacity
• Strong guest service attitude
• ICS Training
• EMT-B, CPR, OEC or equivalent
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, etc.
• English

Responsibilities

• Lead overall financial management of the Ski Patrol department, including labor and operating budgets
• Oversee day‑to‑day Ski Patrol operations in partnership with Patrol leadership to ensure safe, efficient, and consistent mountain operations
• Actively manage and shape the culture of the Ski Patrol team, reinforcing accountability, teamwork, professionalism, and alignment with company values
• Champion a strong culture of guest service, safety, and professionalism across the department
• Ensure effective daily staff meetings, reinforce safety standards, and participate in Vail‑wide Ski Patrol COE initiatives
• Strengthen intra‑ and interdepartmental collaboration; support relationships with external agencies, including the U.S. Forest Service and/or applicable State entities.
• Manage winter mountain setup and spring teardown; oversee daily condition monitoring, trail openings/closures, signage, ropes, and padding
• Oversee departmental training programs, including schedules, content, and training safety standards
• Lead the candidate/apprentice program, including staffing levels, budgets, testing, and forecasting future patrol staffing needs
• Collaborate with Snow Surfaces and Grooming leadership to establish daily grooming priorities
• Actively participate in Resort Leadership Team meetings and daily operational calls
• Provide direct oversight of the Accident Investigation team, including hiring, training, and coordination with Health & Safety
• Engage in company‑wide leadership development programs
• Coordination and direction of search and rescue and lift evacuation. Coordination of Mass Causality Incident.

Benefits

• Free passes for employees
• employee discounted lift tickets for friends and family
• free ski lessons
• employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager