Manager, Site Reliability Engineering

Delinea•Redwood City, CA

1d•$160,000 - $180,000

About The Position

Delinea is looking for a hands-on Manager of Site Reliability Engineering to lead the SRE and DevOps engineers supporting the Delinea products. This is a working manager role. You will be expected to lead people and lead work: writing and reviewing automation, digging into AKS and Azure telemetry, commanding Sev1 and Sev2 incidents, and improving the observability and deployment practices your team depends on. The initial scope is the Platform SRE and DevOps team. Over time, the role is expected to expand to cover our FedRAMP High environment and the broader Commercial Platform footprint, so comfort operating in a regulated environment and a willingness to grow scope are essential. You will lead a blended team of full-time engineers and contractors distributed across multiple time zones. Meeting your team inside their working hours is an expectation of the role. On-call participation is required.

Requirements

6+ years in Site Reliability Engineering, DevOps, or Cloud Operations, with demonstrated ownership of production SaaS systems.
2+ years of direct people leadership, including performance management, hiring, and coaching. Experience managing contractors or an outsourced delivery team is desired.
Current, hands-on production experience with the Delinea technology stack, including Azure Kubernetes Service, core Azure services (SQL, Redis, Service Bus, Blob Storage), AWS services (SES, EC2, RDS), WAF, Azure DevOps pipelines, Datadog, and Atlassian Jira Service Management.
Hands-on experience across both Azure and AWS is required. You should be able to administer, troubleshoot, and reason about cost and security posture in each.
Deep observability expertise. Demonstrated ownership of an observability framework at scale: metrics, logs, traces, synthetics, SLOs, and alerting strategy. Hands-on proficiency with Datadog or an equivalent platform, including APM trace analysis and log-based troubleshooting.
Proven incident command. You have run major incidents as the incident commander, coordinated multiple responders under pressure, communicated to customers and executives during active impact, and authored the RCA afterward.
Strong cloud networking and security fundamentals: load balancing, DNS, TLS and certificate lifecycle, firewalls, VPN, routing, and identity and access management.
Automation and scripting ability in PowerShell, Python, Bash, or similar, plus practical infrastructure-as-code experience (Terraform, ARM, or Bicep).
Practical experience with multi-region, multi-tenant SaaS architectures, including backup, redundancy, and disaster recovery approaches.
Excellent written communication. You will write and approve customer-facing status updates and incident summaries under time pressure.
Willingness and availability to work across time zones and to participate in an on-call rotation.

Nice To Haves

Direct experience operating in a FedRAMP or other regulated environment (Azure Government, IL4/IL5, SOC 2, ISO 27001).
Experience standing up or maturing an incident management program, including sev definitions, escalation paths, on-call structure, and post-incident review process.
Experience with public status page operations and customer notification practices.
Experience with Atlassian Jira Service Management, Confluence, and Azure DevOps as the operational toolchain.
Track record of reducing customer-detected incidents through improved monitoring coverage.
Cost optimization experience across Azure and AWS on a meaningful scale.

Responsibilities

Lead hands-on. Spend a meaningful portion of your week in the environment: reviewing pull requests, validating pipeline changes, tuning monitors and dashboards, running queries in Datadog, and troubleshooting production issues alongside your engineers. This role does not sit above the work.
Own availability and performance of the Delinea Platform production environments across Azure and AWS, including AKS workloads, ingress and networking, data services, messaging, and CDN or WAF layers.
Manage a blended team. Hire, onboard, coach, and develop full-time SRE engineers. Direct and manage contractor resources, including scoping work, setting quality expectations, and reviewing deliverables.
Lead a distributed team. Run one-on-ones, standups, and planning sessions at times that work for engineers in other geographies.
Participate in on-call. Carry the pager as part of the rotation, act as incident commander for Sev1 and Sev2 events, drive engagement of the right responders, and own communication cadence with support, engineering, and leadership until resolution.
Command incident response end to end. Own detection, triage, mitigation, customer-facing status communication, and post-incident review. Ensure RCAs are written to a customer-ready standard, preventative actions have owners and target dates, and those actions are driven to closure.
Raise the observability bar. Improve detection coverage so that issues are found by our monitoring rather than by a customer ticket. Own SLI and SLO definition, alert quality and noise reduction, synthetic coverage, APM instrumentation, log hygiene, and dashboard standards.
Support FedRAMP and regulated operations. Grow into supporting our FedRAMP High environment, including change control discipline, evidence collection, boundary awareness, and the operational differences between government and commercial environments.
Reduce toil through automation. Set the expectation that repeat manual work becomes code. Prioritize automation backlog alongside project and reliability work.
Report on operational health. Produce and present incident metrics, trends, and reliability commitments to leadership, and translate them into a concrete improvement plan.