Manager, Site Innovation & Operations, NA Ecommerce

kate spade new york•New York, NY

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The primary purpose of this role is to lead the execution of a best-in-class product discovery experience, partnering with Digital Product, Design, UX and eComm teams to deliver a seamless, clear path to purchase. This position will own end-to-end discovery performance, driving innovation across Search, PLP, and Navigation to enhance findability, engagement, and conversion.

Requirements

Bachelors degree with a minimum of 5-7 years of professional experience in eCommerce or eCommerce
Passion for eCommerce is a must, with a strong pulse on the digital product competitive landscape
Outstanding attention to detail and accuracy required; a thirst for learning and success
Excellent communication skills and team-oriented mindset
Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines
Ability to effectively interact with team members and cross functional network across all levels
Demonstrate strong logical analysis and problem-solving skills
Must have strong Excel skills (i.e., knowledge of vlookups and pivot tables)
Proficient with Google Analytics, Tableau & knowledge of digital KPIs

Responsibilities

Influence and collaborate on the product discovery innovation roadmap, workstream and execution
Shape and drive execution of the discovery roadmap, aligned to business priorities and customer needs
Lead the Search, PLP and Navigation innovation workstream, shaping the vision to drive conversion, engagement, and findability
Own end-to-end delivery of initiatives, ensuring accountability to timelines, quality standards, and successful implementation (BAT)
Ensure a high-quality discovery experience by identifying gaps and friction points and driving improvements
Drive performance through data insights, and continuous optimization of discovery experience
Own reporting on discovery performance, translating data into clear actions and insights
Leverage customer insights, behavior, and competitive analysis to inform strategy and identify opportunities
Conduct regular competitive analysis to enable ongoing innovation and inform roadmap
Drive test-and-learn initiatives to continuously optimize discovery experiences
Lead cross-functional execution to deliver scalable, customer first discovery solutions
Partner cross-functionally with Digital Product, Ecom, UX and Testing to drive alignment and execution
Influence partners to align on priorities and deliver customer-first outcomes, driving clarity, ownership and accountability across teams
Clearly communicate strategy, insights and progress to stakeholders, proactively identifying risks and dependencies