Manager, Show Systems (Audio/Video, Projection, Lighting) – Technical Services

Universal Orlando•Orlando, FL

6d•Onsite

About The Position

This role manages the mechanical, controls, and animation maintenance activities within the assigned area. The position involves assisting with oversight of all routine, capital, and expense budgeting, and setting direction and priorities for maintenance functions. The Manager will lead supervisors in continuous improvement, personal development, and administration, and oversee system and component design changes. This includes directing the activities of outside vendors and construction for attraction additions and modifications, as well as overseeing, revising, and implementing preventative and predictive maintenance programs to enhance operational readiness and show quality. The role also manages and administers the annual inspection of all attractions in the area of responsibility.

Requirements

7+ years theme park Maintenance is required
3+ years supervisory experience is required
NAARSO level 1 certification is required

Nice To Haves

Technical school preferred
Associate degree in General Education or Technology preferred
Bachelor’s degree in (Mechanical/Electrical Engineering) preferred
2+ years assistant manager, ride and show experience is preferred
NAARSO level 2 certification is preferred

Responsibilities

Reviews with staff annual, preventative, and predictive maintenance plans to ensure the capital investment is kept in like new condition.
Sets improvement goals for the department, gives direction to ensure goals are met, and communicates all goals to the team.
Sets the priorities and oversees any modifications and/or engineering modifications to ensure timely completion of tasks.
Analyzes operational performance of the attractions and manages priorities of maintenance activities.
Supervises and leads training and development of all direct reports in assigned area.
Administers development plans on a regular basis and as required.
Manages schedules and personnel records for direct reports.
Ensures compliance to all Universal Orlando policies and procedures.
Ensures safety is the top priority of assigned area.
Ensures operational throughput requirements are supported on a nightly basis.
Coordinates work efforts with operational needs of the attractions, working directly with all affected departments to ensure the highest level of customer service.
Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements.
Assists with building and managing routine budget for responsible area to include all expenses needed to achieve goals.
Monitors overtime for responsible area, ensuring only used when necessary.
Assists with building capital and expense plans for responsible area as required.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.