Manager Shop

Lakeshore Recycling Systems • Summit Township, MI

8d • Onsite

About The Position

The Shop Manager is responsible for overseeing, planning, directing, and supervising the maintenance and repair operations of a single shop or facilities.

Requirements

• Knowledge of technical and administrative operations of a vehicle and equipment Service Office to include general automotive and equipment knowledge, maintenance programs, and related technologies.
• Considerable knowledge of principles and processes for providing customer service.
• Thorough knowledge of occupational hazards, safety precautions, and safety regulations related to service island operations to include basic fire suppression and spill containment materials and equipment.
• Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving matters.
• Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations.
• Utilizes a personal computer with word processing, spreadsheet, fleet management, and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
• Ability to communicate ideas effectively, including the deciphering customer vehicle needs and accurately scripting onto a work order; ability to listen and understand directions, information and ideas presented verbally and in writing.
• Ability to handle a variety of customer service issues with tact and diplomacy.
• Plans and organizes daily work routine.
• Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
• Implements work activities in accordance with priorities and estimated schedules.
• Requires a high school diploma
• Minimum 7 years’ experience in automotive service or a related field, or an equivalent combination of education and experience.

Responsibilities

• Coordinates the Service Office operations and workflow of vehicles and equipment in and out of the repair facility.
• Serves as the contact person for departments with vehicle or equipment needs including repair status inquiries and towing needs.
• Coordinates shop workflow.
• Collects detailed information from operation departments regarding service inquiries or requests, problems, or maintenance requests.
• Processes work orders into the computer system and assigns to appropriate shop floor personnel.
• Opens and monitors the fuel island operation to include fuel deliveries, test tank tickets, inventory levels, dispenser operations, and fuel tank status.
• Coordinates the daily use of bulk fuel cards with user departments.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED